Motor Vehicle Assessor

Primary Details

Time Type: Full timeWorker Type: Employee

Motor Vehicle Assessor

The opportunity

• An opportunity for a skilled Motor Vehicle Assessor to join our VIC Assessing Team
• Permanent Full Time

Your new role

The opportunity has become available to join our team as a Motor Vehicle Assessor. You will assess damage to light and heavy vehicles and supervise and coordinate repair work to ensure restoration with minimal inconvenience to the policy holder at a fair and reasonable cost to the insurer. You will be issued with fully maintained Tool of Trade items which include a Company Vehicle, Ipad and Laptop.

In this role you will be responsible for:

• Assessing and determining the best practice repair method, settlement recommendations for vehicle damage in accordance with industry standards, legislation, the MVIRI and manufacturer repair methods and mitigation of claims costs.
• You will engage with repairers, suppliers and clients face to face, over the phone or electronically as required.
• Locating and negotiating acceptable replacement parts if required
• Quality Customer Service aimed at exceeding our customer's expectations & as per claims manual service standards
• Support the implementation of the Claims strategy to enable delivery of overall business targets

About You

To be successful in this role, you will have:

• Trade qualification in either motor mechanic, spray painter or panel beater is essential
• Expert assessing skills with a sound understanding of repair methods and settlement types
• Advanced negotiation and conflict resolution skills
• Experience in quoting accident damaged vehicles in both heavy and light vehicles
• Exceptional customer service delivery
• Strong written and verbal communication skills along with an ability to build lasting relationships
• Quality and cost focused management of claims
• Computer/IT competency
• Excellent planning and time management skills
• Hold a current driver's license

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• Voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
• Family Friendly Workplace accredited employer since 2021

Apply now

APPLY NOW and let's make it happen

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:

Analytical Thinking, Claims Administration, Communication, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Insurance Regulations, Intentional collaboration, Loss Prevention Management, Managing performance, Motor Vehicles, Process Improvements, Report Writing, Standards ComplianceApplication Close Date: 11/11/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.