Account Manager

4 days ago

Kingsgrove, New South Wales, Australia Snap Talent International Full time $80,000 - $120,000 per year
  • Lead and grow strategic customer accounts across APAC
  • Shape the future of smarter, more sustainable cities
  • Competitive salary + performance-based bonus + flexible working

About the company
This international business delivers innovative technology solutions that power smarter, safer, and more sustainable public transport systems. With decades of success in Europe and a growing presence across Asia Pacific, their systems support the backbone of city infrastructure. Locally, the team combines global expertise with on-the-ground delivery capability. The environment is mission-driven, agile, and outcome-focused.

About The Role
Reporting to the Managing Director, you will take full ownership of key customer relationships across the region. You'll be the voice of the customer internally and the strategic partner externally, managing commercial outcomes and ensuring the seamless delivery of projects. This role requires someone who can think commercially, deliver technically, and influence stakeholders at every level.

Key Responsibilities Include

  • Manage a portfolio of high-value public and private transport customers
  • Lead renewals, account growth, and customer satisfaction metrics
  • Collaborate with internal teams across Product, Project Management, Technical and Executive
  • Identify and resolve operational issues, ensuring high levels of customer retention
  • Represent customer feedback internally to shape future product and service offerings
  • Run strategic reviews, planning sessions, and performance updates

Skills & Experience

  • Experience in customer success, account management, or commercial leadership roles
  • Strong background in managing technical or complex service delivery environments
  • Excellent communication and stakeholder engagement skills
  • Ability to grow existing accounts and lead strategic customer conversations
  • Experience in SaaS, infrastructure, public transport, or adjacent industries
  • Tertiary qualifications in Business, Engineering or a related field

Benefits & Culture
People enjoy working in this team because they value autonomy, impact, and purpose. You'll work in a flat, fast-paced organisation that values partnerships over transactions, with strong local leadership and real influence.

Key Benefits Include

  • Competitive salary package with bonus potential
  • Hybrid working and flexible conditions
  • A supportive, close-knit team with clear growth pathways
  • Direct access to global decision-makers
  • A mission that matters: building better cities through public transport

Click on the APPLY button or contact
James Harman
for a confidential discussion.

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