Duty Manager

2 days ago

Greenacre NSW, Australia The Acres Club Full time $90,000 - $120,000 per year

The Acres Club are seeking an experienced Duty Manager to join the management team on a full-time basis.

Reporting to the Venue Manager you will take charge in ensuring customer service excellence, employee engagement and development and smooth operation of the club. This is a busy and hands-on position and will require an individual who will lead by example and thrive in a fast paced and varied environment.

Key Responsibilities

  • Creating a work environment that promotes teamwork and recognition
  • Ensure the provision of customer service excellence to members and guests
  • Managing and leading the efficient and effective running of the club
  • Leading, developing and motivating staff
  • Performance management
  • Ensure compliance with Federal, State & Local laws and regulations
  • Manage compliance with RSA and RCG on the premises
  • Work Health & Safety responsibilities
  • Handle all escalated customer queries and complaints

About You

We are seeking a natural leader who is motivated and passionate about hospitality and customer service, who has the following:

  • Previous management experience, preferably in hospitality
  • A passionate for delivering excellent customer service
  • A willingness to build long-term relationships with customers
  • Impeccable grooming, presentation and communication skills
  • Demonstrable ability to work both independently and in a team environment
  • Flexibility to work a rotating roster including evenings and weekends
  • A current RSA, RCG and ARCG Competency
  • A current Senior First Aid Certification

Why do you want this role?

  • Be a part of a culture that celebrates your success, where we help others to succeed and are driven to find a way to make our challenges work for us
  • Join a supportive and modern team built on teamwork, empowerment of others and transparency
  • Free, secure parking
  • Daily Meal Allowance to be used in venue on food, tea and coffee
  • 5 weeks Annual Leave
  • Additional Wellbeing Leave each year on top of all other accruals
  • Ongoing in-person, on-the-job, and online opportunities to stretch yourself and continue your growth
  • Rewards & Recognition – We acknowledge the hard work of our people and like to reward accordingly

About Us

The Acres Club is one of the six clubs operated under Bankstown Sports Club. This means you will work at our community focused club with the opportunity to build rapport with our regular customers, whilst also having access to training and development directly with Bankstown Sports Club.

The Acres Club is the perfect venue for the whole family The newly renovated outdoor area has ample seating, entertainment offerings, plus an extensive children's playground. Whether it be for an event, lunch, dinner or just a coffee, The Acres Club is the perfect place to relax and unwind.

If you are ready to take on a new challenge, thrive in a fast-paced environment and are dedicated to creating exceptional experiences for both employees and customers, apply now

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