Development Support Officer

Our Business

Working at TasWater isn't just a job; it's an opportunity to deliver social, environmental, and economic benefits for Tasmania today, and tomorrow. 

Our talented workforce of over 930 employees keeps Tasmania thriving by providing exceptional water and sewerage services to over 460,000 customers every day. 

We have a bold and ambitious future, inspired by our vision to unlock water's full potential, and centred on our customers and communities, our people and partners, the environment, and our collective water future.   

Over the coming 5 years we're investing $1.9 billion to ensure a safe and secure water future for a growing Tasmania, and we will make great steps towards our aspirations of net zero carbon emissions and towards zero waste. Visit our website or YouTube channel to learn more. 

The Role

This role is responsible for providing both technical and administrative support to the development community by working closely with internal teams, customers, and external stakeholders. A key part of the role involves stakeholder liaison and education — helping others understand TasWater's requirements and processes. You'll also support other teams across the department to ensure legislated timeframes are met, contributing to a smooth and efficient customer experience.

What you'll be doing:

• Interpreting and reviewing customer applications and documentation to ensure compliance with TasWater's requirements and relevant legislation.
• Supporting both internal and external stakeholders by providing timely, accurate technical advice and administrative assistance.
• Liaising with customers, permit authorities, and other stakeholders to guide them through development-related processes and requirements.
• Managing enquiries, applications, and complaints — working toward resolutions or escalating when necessary.
• Using a range of systems and tools (like MS Office, Geocortex, HPE Content Manager) to track, manage, and process information efficiently.
• Helping educate stakeholders on application standards, processes, costs, and regulatory obligations to ensure clear and consistent understanding across the board.

For a full copy of the position description, please visit our website at

What we're looking for

We're looking for someone with a strong mix of technical knowledge, customer service skills, and the ability to communicate clearly with a wide range of stakeholders. You'll need to be organised, detail-oriented, and confident working both independently and as part of a team to help ensure we meet our obligations and deliver great service.

To be successful in this role, you'll need:

• A Certificate IV in Customer Engagement, Business Administration, or equivalent experience.
• Experience or strong understanding of development processes, relevant legislation, and regulatory requirements.
• Previous experience in local government or within a building, design, or plumbing environment.
• Excellent written and verbal communication skills, with the ability to explain technical information clearly.
• Strong time management and organisational skills, with the ability to meet deadlines and legislative requirements.
• Solid technical skills, including experience with databases, business applications, and Microsoft Office tools.
• A collaborative approach and the ability to work both independently and as part of a team.

Why TasWater

Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members. When you join TasWater, you join a company that offers career development pathways, training courses, and access to subject matter experts. 

We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve. We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do. 

We take pride in being acknowledged as an employer of choice for women by WORK180. Visit the Work180 website to view our benefits and policies, such as 18 weeks of paid parental leave for all parents regardless of tenure and with full superannuation contributions. We're continuing to work on future benefits through a dedicated Employee Experience team. 

The Details

This role is a part time fixed-term contract until 24 December 2026 and can be based in either Hobart, Launceston, or Devonport. The position attracts a salary of $89, $94, pro-rata at 0.6 FTE and inclusive of superannuation), negotiable dependent on experience.

Ready to apply? Simply include a CV/resume and a 1-2 page cover letter telling us how your experience matches "What we are looking for" and how you connect to our TasWater values and vision.

If you want to learn more about this role or need assistance in applying, please contact AI Cole – Senior Assessment Officer - via email at or by phone at

Applications close at 10:00 AM on Friday, 29 August 2025.