Reservations Administrator

6 days ago

Airlie Beach, Queensland, Australia SeaLink Whitsundays Full time $60,000 - $80,000 per year

Be part of what makes the experience great

Eco and Adventure Tourism awaits

National Tourism Award Winning Company

About the Role

Located in the heart of Airlie Beach, SeaLink Whitsundays is a division of Sealink Marine and Tourism - Australia's largest Marine and Tourism company, incorporating Red Cat Adventures and Whitsunday Jet skis.

The Reservations Administrator plays a pivotal role for the division in ensuring a seamless, exceptional guest experience each time. The role provides day to day coordination of the end-to-end reservation process effectively and efficiently to achieve results.

Building effective relationships with both external stakeholders and internal stakeholders to promote exceptional experiences, showcase the range of product offerings across the division and works with the sales team to maximize sales opportunities for the division.

This is a fast paced, dynamic and innovative division operating tours 364 days of the year. The agility of this role is essential to its success. This is a full-time position working 5 days per week as part of a roster covering our 7day operation.

About You

A passionate experienced Reservations Administrator (preferably with local knowledge) enthusiastic about the quality of our products and creating exceptional guest experiences in Adventure Tourism. Excited by the opportunity to work with a dynamic company, achievement orientated with a commitment to delivering optimum results. Does this sound like you?

Required skills

  • Organizational: The ability to manage multiple responsibilities to meet required deadlines efficiently and effectively
  • Communication: Excellent verbal and written communication skills to interact professionally with managers, customers, and stakeholders.
  • Problem-solving skills: Proven capability to anticipate issues, identify solutions, and independently resolve problems.
  • Agility - To adapt to operational changes with innovative solutions to achieve the optimum outcome for both guests and the division
  • Customer Service: A focus on delivering an exceptional guest experience each time
  • Technology Proficiency: Advanced skills in MS Office (Word, Excel, PowerPoint, and familiar with online communication tools

Essential

  • Min 2 years' experience in a reservations role in the tourism industry.
  • Experience in booking systems and CRM software (Fare Harbor, Quick Travel, Rezdy and Hero desirable)
  • Current driver's license

Desirable

  • Multilingual
  • Current Drivers Authority
  • Genral accounting knowledge

How to Apply

Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.

We are requesting your resume and a cover letter explaining why you are the best person for this position. We are looking to fill this role quickly so don't delay - Apply Today

Red Cat Adventures is a SeaLink Marine and Tourism company, part of the Kelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, the USA, Singapore, London and the Channel Islands.

Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and livability of the communities we serve.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.

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