Post Placement Support Consultant

Who are we?
Ability Options provides employment and disability services to people who need assistance to achieve their aspirations and inclusion the community. We operate services to support people with disabilities and those whose lives are changed as a result of accidents, unemployment and disadvantage.

We are committed to a workplace culture that recognises diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds and beliefs, including Aboriginal and Torres Strait islander people and people with disability.

The Role
This role is internally known as "Workforce Retention Consultant."

Locations: Rockdale, Campbelltown, Camden and Ingleburn (some travel may be required across the region)

Employment: Max-Term Full-Time, 38 hours a week

Renumeration: $65,866 per annum + Super + $18,650 in Salary Packaging available

The Workforce Retention Consultants' (WRC) primary role is ensuring that once participants are placed in employment, they receive the necessary support and modifications to remain in their jobs. The focus is on long term job retention, reducing turnover, and increasing overall satisfaction for both employees and employers.

Acting as a bridge between the employer and the employee, ensuring that both parties have the tools, education, and support needed to maintain a successful working relationship. As participants progress in their jobs, WRCs provide career planning, helping participants identify future goals, skill-building opportunities, and pathways for advancement within their chosen industry.

WRCs are responsible for converting placements to specific milestone outcomes. The effectiveness of WRCs is measured by the stability of placements, participants career advancement, and successful management of outcome claims.

Essential Criteria

• Demonstrated recruitment expertise within B2B sales environments, or other relevant/similar experience
• Ability to develop and maintain employer relationships and determine key decision makers
• Ability to deliver effective employment solutions to local businesses
• Excellent administration skills and ability to maintain thorough case notes
• Ability to effectively work in a target-based, fast paced environment, a self-starter that can work autonomously to reach targets
• Ability to analyse job requirements and effectively support participants and employers according to their needs
• Satisfactory background checks including a Police Check and Working With Children Check (or willingness to obtain)
• Manage own workload, timelines are strictly adhered to and KPI's are achieved as set by Ability Options
• Experienced in reverse marketing and/or job carving
• Current driver's licence (minimum P2)

Relevant tertiary qualifications or equivalent experience within the Employment Services, Customer service, Sales, Training, Rehabilitation, or Community Services or a similar type of industry is highly desirable, and/or working knowledge of DES contract Deed and guidelines.

We are wanting to hear from candidates who enjoy providing a positive customer and client experience, thrive in a target-based environment, are motivated by exceeding their professional and personal goals and are looking for a career - not just a job. If this sounds like you, then please do not hesitate to apply today.

Culture & Benefits
Ability Options is a value driven organisation where the people we support are at the centre of everything we do. We have built an inclusive and progressive culture at Ability Options encouraging everyone to continue to learn and develop their career whether that is through coaching and mentoring or leadership training.

In return for skills and experience, our people receive a competitive remuneration package, access to Fitness passport, employee discounts, a rewards and recognition program, flexible work arrangements including RDOs and the ability to significantly increase your take home pay with not-for profit salary packaging.

If you are passionate and have the desire to unlock possibilities for those we support, then we would love to hear from you

If you have any enquiries regarding this role, please contact the IEA - Manager Hayley Cremona.

Hayley Cremona
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Ability Options prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as Aboriginal and Torres Strait Islander peoples, and people with a disability.

Ability Options is committed to the safety, wellbeing and inclusion of children and young people. All successful applicants are subject to probity and pre-employment checks. Vaccination against infectious diseases is strongly encouraged.

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