Lead Administration Officer

Lead Administration Officer Emergency Centre | The Wesley Hospital

Employment Term: Permanent Part Time
Location: Auchenflower, just 5 mins from Toowong Shopping Village and 10 mins from Brisbane City
Remuneration: $37.71 p/hr + 12% Super + Not for Profit Salary Packaging (save tax and increase your take home pay)

Applications Close: 22nd of September 2025

Make a meaningful difference with The Wesley Hospital

We're looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our team at The Wesley Hospital as a Lead Administration Officer, you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Your part in The Wesley Hospital team

As the Lead Administration Officer, you'll play a vital role in supporting the team in our Emergency Centre department, providing a tailored service through administrative support, whilst providing an exceptional level of customer service.

They facilitate service delivery and administration support to our Medical Officers, Nursing, Allied Health staff and Patients. A key focus of the role is to implement and maintain comprehensible processes that enable the timely and accurate patient admission to the Emergency Departments. This role involves overseeing day-to-day operations and ensuring that administrative procedures are followed efficiently. This role is also responsible for the quality of the preadmission and admission for patients admitting from the Emergency Centre to the hospital – this includes but not limited to Insured, Self-Funded, WorkCover, Third Party and Maternity patients.

This position is rostered on a permanent fortnightly basis, with consistent shifts repeating each cycle. As the Emergency Department provides services 24 hours a day, seven days a week, the roster incorporates a range of shifts, including mornings, evenings, nights, weekends, and public holidays. Rosters are developed with consideration of staff availability and preferences, with a focus on prioritising work-life balance. Contracted hours may range from 38 to 54 hours per fortnight, depending on the requirements of the successful applicant. Flexibility to assist with leave coverage is highly regarded.

What makes a difference for us?

• Highly Desirable to have Emergency Centre Administration experience
• Previous experience in a medical setting or hospital environment.
• You will have previous experience in scheduling.
• Experience with SAP - Desirable
• Excellent interpersonal skills, with the ability to communicate articulately both verbally and in written communication
• Excellent time-management skills, with the ability to independently prioritise your workload
• Strong attention to detail and accuracy in your day-to-day work
• An ability to work collaboratively as part of a team, providing support as required 
• Willingness to obtain required vaccinations in line with hospitals infection control requirements 

What makes a difference for you? 

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

• Flexible work arrangements to support work-life balance 

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events  

• Career development opportunities to challenge yourself, grow and make a meaningful difference   

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 

We'd love you to be part of our UnitingCare family   

By joining our Hospitals, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 17,500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness. 

Child safe, Child friendly 

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• provide welcoming, safe and nurturing services for children  

• implement measures to prevent child abuse and neglect within our services 

• appropriately and immediately address child abuse and neglect if it does occur 

Diversity & Inclusion   

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.   

Safe workplace   

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.