IT Digital Application Support

2 weeks ago

Sydney, New South Wales, Australia Hungry Jack's® Pty Ltd Full time $60,000 - $90,000 per year

This entry-level position is ideal for individuals looking to kickstart their career in IT, particularly in the digital technology space. The Application Support Analyst – Digital Systems will be responsible for supporting Hungry Jack's restaurant digital platforms, with a primary focus on in-store technologies such as Digital Menu Boards, Kiosks, and QSIC music streaming services. Over time, the role will expand to include support for the Hungry Jack's mobile app, website, delivery platforms, and associated digital integration services.

Candidates with basic IT knowledge gained through training, certifications, or hands-on experience are encouraged to apply. The successful candidate will be someone with a strong interest in digital technologies, a willingness to learn, and the ability to work collaboratively in a dynamic, fast-paced environment.

Benefits:

  • Develop hands-on experience with technologies such as Digital Menu Boards, Self-Serve Kiosks, and in-store music streaming platforms like QSIC
  • Gain exposure to cloud infrastructure, particularly Amazon Web Services (AWS)
  • Work with modern digital tools and platforms including New Relic, Braze, LaunchDarkly, Firebase, and Google Analytics
  • Be part of a collaborative and technically challenging team where no two days are the same

Duties and Responsibilities:

  • Assist in the monitoring and support of digital systems, ensuring the stability and performance of platforms such as Kiosks, Digital Menu Boards, and music services
  • Respond to incidents and service requests, particularly those escalated from internal or external support teams
  • Provide after-hours support when required via an escalation process
  • Assist with the resolution of complex technical issues beyond first-line support capabilities
  • Participate in the testing and coordination of software upgrades across digital platforms
  • Contribute to ongoing system and process improvement initiatives
  • Liaise with application vendors to ensure services are delivered in line with agreed service levels
  • Manage digital platforms which includes AWS and Azure.
  • Travel for work related activities such as fixing an issue in-store and supporting store opening

Required Skills:

  • Demonstrated interest in technology and a genuine desire to pursue a career in IT, especially within the digital space
  • Foundational IT knowledge acquired through education, certifications, or self-learning
  • Proactive and self-motivated attitude, with the ability to work independently and as part of a team
  • Strong communication skills, both verbal and written
  • Excellent customer service skills and the ability to handle technical support interactions professionally
  • Ability to prioritize and manage tasks based on business impact and urgency

Desirable Skills:

  • Understanding of IT systems used in Hungry Jack's restaurants or similar retail/food service environments
  • Previous experience supporting digital content systems, self-service kiosks, or in-store infotainment/music solutions
  • Familiarity with AWS services such as DynamoDB, Elasticsearch, LightSail, and CloudFront
  • Exposure to Point-of-Sale (POS) and online ordering technologies
  • Experience with scripting or development tools such as Python, PowerShell, REST APIs, and Postman

This role offers a fantastic opportunity to grow within a fast-evolving digital environment while gaining valuable experience across multiple platforms and technologies. Candidates with the right attitude and passion for IT will thrive in this position.

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