Enterprise Renewals Manager

Who are we?

Humanforce's vision is to make work easier and life better for frontline and flexible workforces.

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centered, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing.

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the worlds talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

Who you are

You are a proactive, commercially savvy relationship-builder who thrives on driving customer loyalty and business growth. With strong negotiation skills and a consultative approach, you know how to balance protecting revenue with creating win–win outcomes for customers. You're motivated by solving problems, collaborating with cross-functional teams, and ensuring customers get maximum value from their Humanforce partnership.

What you will do

• Own and manage the full end-to-end renewal cycle for enterprise customer accounts.
• Prepare and deliver renewal proposals, ensuring timely execution and strong contract outcomes.
• Partner with Customer Success Managers and Account Executives to align renewal strategies with account health and growth opportunities.
• Engage directly with customers to reinforce value, address concerns, and secure long-term commitment.
• Identify churn risks early, implement proactive retention strategies, and collaborate internally to resolve issues.
• Spot upsell and cross-sell opportunities during renewal conversations, partnering with Sales to close them.
• Maintain accurate data and forecasts in CRM systems, reporting on renewal performance and retention trends.
• Contribute to continuous improvement of renewal processes and customer lifecycle best practices.

What you'll need

• Proven experience managing subscription renewals or account retention in a SaaS or enterprise software environment.
• Strong commercial acumen and ability to negotiate contracts with confidence.
• Excellent relationship management skills, with the ability to build trust and credibility with senior customer stakeholders.
• A collaborative, solutions-focused approach to working with internal teams.
• High attention to detail, strong organisational skills, and a track record of meeting deadlines.
• Direct experience using AI tools in your day-to-day work, or a strong openness and eagerness to learn how to apply them to enhance outcomes.

Some 'nice to have'

• Experience in upselling, cross-selling, or supporting account growth in addition to renewals.
• Familiarity with Salesforce or other enterprise CRM systems.
• Exposure to SaaS enterprise solutions in HCM, WFM, HR, or Payroll.

Our values

• We are bold
• We are all in
• We are customer obsessed
• We do what we say
• We are good humans

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

Benefits

• A truly flexible workplace through our approach
• The opportunity to be part of a fast-growing global tech company
• A focus on learning and development through Humanforce HR
• A generous talent referral program – know great people, be rewarded
• 12 weeks paid parental leave for primary careers, 4 weeks for secondary
• 4 extra days leave to focus on your wellbeing
• Contemporary and practical Employee Assistance Program
• A cool reward and recognition program – shout to your colleagues and earn points to spend
• Access to our own financial wellbeing platform Thrive – including earned wage access, tools to budget and save, perks and cashback across 100s of Australian retailers
• Fun, collaborative culture with passionate people
• A workplace where you can genuinely improve the world of work

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.