Senior Call Centre Representative

2 weeks ago

Parramatta, New South Wales, Australia SB Recruitment Pty Ltd Full time

The Company

Our client is a well-known government organisation committed to delivering excellent customer experiences and making it easier for people to access government services.

They are looking for enthusiastic and motivated Senior Call Centre Representatives to join their dynamic and high-performing team in this exciting contract role, running from 19 January 2026 to 17 July 2026, based in Parramatta.

Please note: successful candidates will work Monday to Friday, 8:30am to 5:00pm, with a 50% hybrid working arrangement.

The Job

Reporting through to a Team Leader, you will be responsible for the following duties:

  • Respond to customer enquiries via phone, email, and online channels.
  • Investigate Portal issues and determine next steps.
  • Provide accurate information and guidance on planning processes.
  • Escalate complex matters and ensure timely follow-up.
  • Support customers with Portal and general planning enquiries.
  • Triage calls, emails, and webforms for resolution or escalation.
  • Liaise with internal teams and other agencies to verify information and assist customers.

You

To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:

  • Ability to commence employment by Monday, 19 January 2026.
  • Minimum of two years' experience in a contact centre environment.
  • Experience within the government sector is desirable.
  • Strong written and verbal communication skills.
  • Ability to work across multiple systems simultaneously.
  • Excellent customer service skills and a high level of attention to detail.

How to apply

Our client is seeking candidates who can join their team immediately. To apply, please submit your application via the relevant job boards.

Please note that only shortlisted candidates will be contacted.

  • Call Centre Operator

    5 days ago

    Parramatta, New South Wales, Australia WhiteCollarBlue Pty Ltd Full time

    Outbound Call Centre Operators - Take Your Career in a New DirectionLocation: - PARRAMATTA Are you ready for a fresh challenge where your communication skills can truly make an impact? We're building a brand-new team in the recruitment industry — and this is your chance to join from the ground up If you've mastered the art of engaging conversations...

  • Customer Service Contact Centre

    1 week ago

    Parramatta, New South Wales, Australia Randstad - Banking & Financial Services Full time

    Customer Service Contact Centre - Member Onboarding ConsultantParramatta location - close to public transport hub and WestfieldsStart: Early December 2025Competitive base salary + 9.5% guaranteed shift loadingFull time permanent opportunityAre you passionate about providing care and making a real difference in people's lives? My client is a member-focused...

  • Business Development Manager

    2 weeks ago

    Parramatta, New South Wales, Australia Gough Recruitment NSW Full time

    About the Organisation Our client is a rapidly expanding retail asset and property management firm known for its sophistication, value-creation and owner-centric philosophy. As they accelerate growth across NSW, they are hiring their first dedicated  Business Development Manager (BDM) to spearhead the expansion of their retail asset management portfolio....

  • Senior Accountant

    2 weeks ago

    Parramatta, New South Wales, Australia Hart Recruitment Full time

    Innovative, technologically-focused accounting firmFlexible working arrangements - at least 2 days work from home and flexible start and finish timesFamily-friendly work environmentExposure to prominent Australian families and complex businessesImprove clients business beyond complianceSupport for further training and career advancementJoin a modern,...

  • Senior Linux Consultant

    2 weeks ago

    Parramatta, New South Wales, Australia FinXL IT Professional Services Full time $80,000 - $120,000 per year

    Senior Linux Engineer Parramatta and Work from home6 Months + contractFinXL by Randstad Digital focuses on accelerating client's digital transformation journeys by providing specialised skills, managed programs, and strategic consulting across various industries.We solve complex technological and business challenges with highly talented people.Join Our Team...

  • Customer Service Representative

    2 weeks ago

    Parramatta, New South Wales, Australia City of Parramatta Full time

    The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally,...

  • Senior Planner

    2 weeks ago

    Parramatta, New South Wales, Australia Chandler Macleod Full time $66,000 - $88,000 per year

    We are currently recruiting for a Senior Planner for our client, a NSW Government agency based in Parramatta. This is a 12-month contract with a pay rate of $77.80 per hour + super (PAYG) or $77.80 flat rate (ABN) for 40 hours per week. WFH is available for up to 5 days per fortnight, with Tuesday and Thursday required in the Parramatta office.About the...

  • Senior Policy Officer

    1 week ago

    Parramatta, New South Wales, Australia Department of Climate Change, Energy, the Environment & Water Full time

    Do you want your work to make a difference for NSW?Working to protect the state's environment and heritage.Senior Policy Officer (Environment Officer Class 9)Ongoing full-time (35 hours per week) opportunityOffice location is Parramatta or by negotiation - regional location encouraged/Hybrid working supportedSalary relative to experience, and ranges from...

  • Senior Analyst

    2 weeks ago

    Parramatta, New South Wales, Australia Department of Communities and Justice Full time $129,464 - $142,665 per year

    Company description: Department of Communities and JusticeJob description: Senior AnalystLocation - ParramattaEmployment type - Ongoing full-time roleSalary - $129,464.00 pa - $142,665.00 pa, plus employer's contribution to superannuation and annual leave loadingYour roleThe Senior Analyst - NGO Accountability supports the delivery of financial reviews,...

  • Senior Project Officer Programs

    1 week ago

    Parramatta, New South Wales, Australia a-1a98-47e5-89ea-f27448a4ec14 Full time

    Do you want your work to make a difference for NSW?Working to protect the state's environment and heritage.Join a high-performing team dedicated to advancing the energy transformation journey for consumers. We champion sustainability, energy efficiency, and long-term environmental stewardship, delivering innovative solutions that drive measurable...