Manager of Account Management

1 day ago

Sydney, New South Wales, Australia Sitemate Full time $60,000 - $240,000 per year

Thanks for stopping by and learning more about this role at Sitemate

We'd love to hear from you

Overview

The Manager, Account Management will lead a team of 3–4 Account Managers in our SMB segment while also contributing as an individual contributor. This player-coach role is responsible for driving execution in line with Sitemate's playbooks, frameworks, and values, while developing and supporting team members to achieve their potential. Acting as a cultural leader who leads by example, you'll collaborate closely with other managers, directors, and the GM to deliver strong results across the Oceania region.

Employment:

  • Full-time

  • Based: Sydney, Australia

    • OTE Remuneration: $200,000

    • Base Salary: $140,000

    • Commission: $60,000

Day-to-Day

  • Work closely with SMB Account Managers to coach, review pipeline, and support development.

  • Run weekly team meetings & call review sessions to to review performance, align on goals, and reinforce playbooks and frameworks.

  • Run demos, and close deals to contribute to individual sales targets.

  • Provide real-time deal support to reps, including joining customer calls and helping with negotiation.

  • Partner with directors and the GM to align on strategy, report on progress, and contribute to broader Oceania sales performance.

  • Support hiring, onboarding, and ramping of new SMB team members when needed.

Challenges

  • Balancing personal sales contribution with coaching and leadership responsibilities.

  • Driving consistent execution of playbooks and frameworks across the team.

  • Maintaining motivation, culture, and accountability in a high-pressure environment.

  • Collaborating with peers and leadership to align SMB results with Oceania-wide goals.

Who This Role is For

  • Enjoys the player-coach dynamic. Thrives on contributing individually while developing others.

  • Thrives in a fast-paced environment, with the ability to prioritise high-impact work, manage a high volume of accounts and opportunities and set clear customer & team expectations.

  • Skilled at balancing a high workload with consistently high standards.

  • Motivated by building culture and setting the tone for team performance.

  • Comfortable collaborating across functions and influencing outcomes beyond their immediate team.

Who This Role is Not For

  • Hands-off managers. This role requires actively joining AM calls and being present in the sales process.

  • Leaders who prefer strategy over execution. Success here at Sitemate depends on rolling up your sleeves and leading from the front.

  • People who struggle with high volume or prioritisation. The SMB segment moves quickly and requires the ability to identify and focus on the highest-impact work.

  • Those who find it difficult to juggle competing demands or make trade-offs in a fast-paced environment..

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