Care Coordinator

3 days ago

Dee Why, New South Wales, Australia Right at Home - Sydney Northern Beaches Full time $70,000 - $90,000 per year

Are you a dedicated and compassionate individual with a passion for making a difference in the lives of others?

Right at Home is seeking a motivated and experienced Care Coordinator to join our team and play a crucial role in providing high-quality in-home care services to our valued clients. If you have a strong background in aged care and community services, excellent communication skills, and a commitment to enhancing the well-being of seniors and vulnerable individuals, this opportunity is for you.

About Us:

Right at Home is a reputable organization that specializes in delivering compassionate and client-focused in-home care services. We are committed to providing a supportive environment for our clients and their families, promoting independence, and "improving the quality of life for those we serve".

Key Responsibilities:

As a Care Coordinator, you will:

  • Development, implementation, monitoring and review of care plans.
  • Updating Care Plans and Budgets for our clients to ensure that their care needs and deterioration of health are well documented.
  • Meeting compliance targets for all mandatory documentation including time management strategies to ensure community and office time.
  • Adhere to the NDIS Commission Standards and Aged Care Quality Standards;
  • Monitor WHS and equipment in client's home and review based on a risk management process.
  • Document all correspondence with clients, client representative and stakeholder in clients file in profession unbiased manner.
  • Respond and follow feedback through app notes, complaint and incident procedures creating a continuous improvement environment
  • Ensure holistic service delivery by comprehensive case management , goals development, carer intros, supervisory visits and documentation of all client monitoring.
  • Prioritizing and managing a high volume of inbound and outbound calls.
  • Acting as the primary point of contact for our clients regarding any incidents and guidelines regarding the service.
  • Encourage teamwork and foster good communication with staff, clients, relatives, medical practitioners, allied health professionals and the community which the program services.
  • Provide or refer to clinical team for ongoing clinical advice and guidance.
  • Ensure clear scope of practice and indivdualised care planning documentation and guidance for care staff to complete services-based on client goals
  • Understand special needs groups and respond in cultural inclusive manner with all care planning tasks
  • Coordinate the provision of quality person centered care according to the client's needs, service/care plans and available funding in accordance with budget
  • Refer all clients to appropriate health professions and adhere to third party vendor procedures
  • Have a comprehensive understanding of funding model, expense options and ability to resolve budget considerations with client.
  • Ensuring compliance and legislation is adhered to at all times.
  • Compile and prepare reports for management and other external stakeholders.

Qualifications and Skills:

  • Certificate III in Aged Care / Individual Support / Community Care (or higher qualification in relevant discipline).
  • Knowledge of the aged care industry and related issues.
  • Proven ability to assess, plan, implement, and evaluate care services.
  • Strong interpersonal and communication skills, both written and oral.
  • Computer literacy and analytical abilities.
  • Commitment to the Aged Care Sector and the well-being of seniors and vulnerable individuals.
  • Driver's License and comprehensively insured private vehicle.

What We Offer:

  • A fulfilling role in a supportive and caring environment.
  • Opportunities for professional development and growth.
  • Chance to make a positive impact on the lives of clients and their families.
  • Collaborative and dedicated team atmosphere.

How to Apply:

If you are enthusiastic about improving the lives of seniors and vulnerable individuals through exceptional in-home care services, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Job Type: Full-time

Pay: $70,000.00 – $90,000.00 per year

Ability to commute/relocate:

  • Dee Why, NSW 2099: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Care coordination: 1 year (Required)

Licence/Certification:

  • Driver Licence (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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