Senior Practice Manager

Housing Connect | Launceston

Closing date: 01/09/2025

Are you an experienced Senior Case Manager ready to step into a senior leadership role and make a real difference in the Tasmanian community?

Anglicare Tasmania is seeking a permanent, full-time Senior Case Manager (Senior Practice Manager) based in Launceston.

About the Role:

As Senior Case Manager, you will provide leadership, guidance and oversight to staff within our Front Door services (Connection Coaches and Housing Connect After Hours Service).

You will:

• Lead, mentor and support case management staff to ensure consistent, evidence-based practice.
• Monitor and strengthen service delivery, ensuring practice coherency and fidelity to the Housing Connect model.
• Oversee case allocation, workflow management, and client support pathways.
• Collaborate with senior colleagues and external partners to ensure seamless, client-centred service delivery.
• Provide high-level advice on practice and service design, with a focus on innovation and continuous improvement.

This role is both strategic and hands-on, balancing case practice leadership with organisational accountability, including reporting, performance outcomes, and maintaining high standards of service to the community.

The successful applicant will possess demonstrable competency, knowledge, understanding and/or skills in the following areas:

• High level demonstrated understanding and application of evidence-based service design into practice.
• Demonstrated experience in building, inspiring and leading teams including monitoring team performance.
• Demonstrated initiative, problem solving and resilience skills including the ability to maintain
• a positive outlook, see the 'bigger picture', identify opportunities, implement solutions and
• promote these principles within a team environment.
• Capacity to clearly present service models and innovations to teams and key stakeholders.
• Demonstrated experience in providing a high level of advice on a range of practice and service delivery issues, particularly in relation to evidence-based practice.
• Demonstrated experience with practice development and documentation.
• Demonstrated ability to work in collaboration with a multidisciplinary team to facilitate the translation of knowledge into practice and service objectives.
• Understanding of relevant theoretical and conceptual frameworks and commitment to the values and ideals of capabilities and Advantaged Thinking practice approaches.
• High-level written and verbal communication and interpersonal skills to build effective relationships with a broad range of stakeholders in accordance with the Housing Connect 2.0 model, design principles and practices.
• Well-developed organisational and time management skills with the ability to plan and prioritise work and meet deadlines.
• A commitment to working collaboratively with Housing Connect partners to negotiate a consistent approach across all areas of operations.
• Tertiary qualifications relevant to the position or extensive experience and lesser qualifications deemed equivalent.
• Demonstrated experience leading teams.

What we offer you:

• an attractive salary of $111,505.68 to $116,425.92
• not-for-profit salary packaging available that can increase your take home pay
• a 7% Graduate Loading payable where you hold a degree in a relevant discipline;
• professional development opportunities;
• a friendly and supportive work environment.

The Position Description can be found below.

For further information about this position please contact Samantha Drotsky, Front Door Manager – Housing Connect on or - during business hours.

The successful applicant will be required to:

• provide a current Tasmanian Working with Vulnerable People Registration (employment/volunteer category) including NDIS Worker Screening Check
• present an unsupervised contact with children or vulnerable people type National Police Check (no older than 12 months);
• provide an International Police Check if you have resided for 12 months or more outside of Australia after the age of 16;
• provide a satisfactory Anglicare assessed medical:
• provide a current provisional or full Australian Driver Licence.

On commencement the successful applicant will be required to undertake our structured Safeguarding Children Training program.

APPLICATIONS CLOSE: MONDAY, 1st September 2025, by 6pm.

This position is available for an immediate start and applications will be shortlisted upon receipt.

If you are interested in joining our team, please click on the 'APPLY' link below to commence your application. You will be required to submit an up to date resume and cover letter which outlines your relevant skills for the role and addresses the demonstrated competencies.

For more information about our process, check out: https://www.anglicare-

PLEASE NOTE: Other vacancies that may arise in the near future may also be filled from this selection process.

About Anglicare Tasmania

Anglicare Tasmania is committed to the safeguarding of children and vulnerable people. All applicants applying for positions with Anglicare Tasmania must undergo screening processes prior to a successful appointment.

Anglicare Tasmania is an Equal Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islanders (ATSI), Culturally and Linguistically Diverse (CALD) backgrounds and LGBTIQ+ communities.

Anglicare Tasmania is committed to providing an inclusive and respectful work environment where all people are valued and have equal access to opportunities to reach their full potential.