Customer Service Officer

1 day ago

Coorparoo, Queensland, Australia Vision Australia Full time $77,400 - $93,300 per year
  • Permanent, full-time opportunity
  • Able to be located at our Parramatta NSW or Coorparoo QLD locations
  • Base Salary = $77,400 + Superannuation with Salary Packaging up to $15.9k

About Us
Join an organisation committed to making a positive difference in the lives of others.

As a Vision Australia employee, you are part of a team committed to supporting people who are blind or have low vision to live the life they choose and striving for their inclusion in all areas of society.

We listen to our more than 35,000 clients, building our services around their needs and aspirations. Similarly, we trust our workforce to use their best judgement to achieve positive, measurable outcomes.

As a trusted pillar of the community, Vision Australia has been supporting people who are blind or have low vision for more than 150 years.

About The Opportunity
As our Customer Service Officer, you will provide direct assistance to people who contact Vision Australia through telephone, email or other channels. In this role you will also:

  • Deliver professional customer service in every interaction
  • Provide general information about Vision Australia products and services.
  • Respond to and ensure accurate and consistent delivery of Information through multiple communication channels.

View the Position Description for this role

About You
As part of the National Contact Centre team, you should have relevant qualifications or experience in Customer Service or Contact Centre(e.g. Certificate II or III in Customer Contact). In addition, a minimum 3 years experience in a contact centre/customer service role encompassing a multi-skilled environment is encouraged. You will also have:

  • Experience in explaining complex information
  • Understanding of funding bodies relevant to provision of services by Vision Australia
  • Exceptional Customer Service Skills

Benefits Of Working At Vision Australia

  • Flexible working hours available to suit your needs
  • Annual salary review to ensure your pay is in-line with the market rates
  • Easy-to-access location
  • Professional development opportunities and micro-learning sessions available for all staff

Contact
If you have any questions about the role please contact the hiring manager, Bianca Reid.

To Apply
If this sounds like a great fit for you then please complete our online application.

Applications should consist of a full resume and a cover letter. Please note that PDF documents are not accepted for accessibility reasons.
If you require any support or considerations with the application process, please reach out to
People and Culture
or the above hiring manager.
For more information about working at Vision Australia, please visit our Careers page.

We are committed to ensuring an inclusive culture, and value diversity and all abilities. We highly encourage applications from candidates who are blind or have low vision and from those who identify as Aboriginal or Torres Strait Islander.
Apply Now

  • Customer Service Officer

    2 weeks ago

    Coorparoo, Queensland, Australia BOQ Group Full time $90,000 - $120,000 per year

    About the RoleDo you have a passion for customer service and want to kickstart your career in banking?Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?Join our dynamic team and unlock amazing career development in the banking industryAs the Customer...

  • Distribution Officer

    5 days ago

    Coorparoo, Queensland, Australia The Lottery Corporation Full time $60,000 - $90,000 per year

    Could this be one of those rare moments to do the best work of your career? The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community. While we're a fresh face bringing you Australia's favourite lottery games, we're an experienced...

  • Easts Services Host

    2 days ago

    Coorparoo, Queensland, Australia Easts Leagues Brisbane Full time $45,000 - $65,000 per year

    Step into the Spotlight at Easts Leagues ClubAre you passionate about creating unforgettable experiences? As a Guest Services Host, you'll be the welcoming face of Easts Leagues Club — the heartbeat of our member and patron experience. This dynamic frontline role is all about making meaningful connections, solving problems with a smile, and showcasing...

  • Prep School Officer

    2 weeks ago

    Coorparoo, Queensland, Australia Brisbane Catholic Education Full time $60,000 - $80,000 per year

    About Brisbane Catholic EducationBrisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with...

  • Stock Management, Sales Processing

    3 days ago

    Coorparoo, Queensland, Australia CORK AND CO Full time $32,000 - $38,000 per year

    Stock Management, Sales Processing & Sales SupportCork & Co. | Brisbane, QLDCork & Co. is an independent wine distribution business representing some of Australia's most progressive producers and a growing international import portfolio. We're a small, dynamic team passionate about great wine and great service — and we're looking for someone organised,...

  • Sales Quoting Coordinator

    7 days ago

    Coorparoo, Queensland, Australia dormakaba Full time $90,000 - $120,000 per year

    THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITYThis role is key to keeping our sales process running smoothly – from managing quotes to processing orders through our CRM and SAP systems. You'll provide vital support to both our State Sales teams and our customers.Key responsibilities will include:Develop a strong working understanding of the Salesforce...

  • Sales Quoting Coordinator

    7 days ago

    Coorparoo, Queensland, Australia dormakaba Australia & New Zealand Full time $104,000 - $130,878 per year

    THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITYThis role is key to keeping our sales process running smoothly – from managing quotes to processing orders through our CRM and SAP systems. You'll provide vital support to both our State Sales teams and our customers.Key Responsibilities Will IncludeDevelop a strong working understanding of the Salesforce...

  • Coordinator - Coorparoo (Mt Carmel)

    1 week ago

    Coorparoo, Queensland, Australia Catholic Early EdCare Full time $65,000 - $85,000 per year

    Lead with Purpose at Our Lady of Mt Carmel OSHCWe're seeking a dedicated OSHC Coordinator to oversee daily operations, design inspiring programs, and help create a welcoming, inclusive space for children, families, and staff.  For over 20 years, Our Lady of Mt Carmel Parish Outside School Hours Care has been a trusted part of our parish and school...

  • Motor Mechanic/Wheel Aligner and Tyre Fitter

    3 days ago

    Coorparoo, Queensland, Australia Vitanza Tyres & Mechanical Pty Ltd Full time $60,000 - $80,000 per year

    Exciting Opportunity Alert Join Us at Bridgestone CoorparooAre you ready to take on a thrilling new challenge? Look no further Bridgestone Coorparoo is on the hunt for a fully qualified Mechanic or 3rd or 4th year Apprentice. You will play a vital role in maintaining and repairing a wide range of vehicles, working with a great team in a fast-paced...

  • Warehouse and Logistics Manager

    7 days ago

    Coorparoo, Queensland, Australia Tribal Sport Full time $60,000 - $100,000 per year

    Warehouse & Logistics ManagerLocation:Coorparoo, QLDEmployment Type:Full-TimeJoin a fast-growing, community driven sportswear business that values teamwork, innovation, and customer satisfaction. We're looking for a reliable and detail-oriented Warehouse & Logistics Manager to manage order fulfilment, inventory, and client deliveries across SEQ.Key...