IVR & Conversational AI Developer

4 days ago

Melbourne, Victoria, Australia HCL Australia Services Pty Ltd Full time $80,000 - $120,000 per year

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Are you ready to be an important part of this ever-transformational journey?

At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.

Job Role Overview:

We are seeking skilled and security-cleared professionals to support the delivery of the Customer Communication Management (CCM) Project. This role involves developing and integrating advanced IVR systems and Conversational AI solutions to enhance customer engagement and automation.

Location: Anywhere in Australia

Mandatory Qualifications/Skills:

  • Key Responsibilities:

  • Design, develop, and maintain IVR applications using VXML on platforms such as Nuance and Cisco CVP

  • Implement and optimize Javascript-based logic within IVR and conversational flows
  • Build and deploy Conversational AI solutions using NLU/NLP platforms like:
  • Google Dialogflow
  • IBM Watson
  • Amazon Lex
  • Collaborate with cross-functional teams to ensure seamless integration with backend systems
  • Participate in requirement analysis, solution design, and testing phases

Required Skills & Experience:

  • Proven experience in IVR development using VXML, preferably with Nuance and Cisco CVP
  • Strong proficiency in Javascript
  • Hands-on experience with Conversational AI and NLU/NLP platforms
  • Ability to work in a fast-paced, agile environment
  • Excellent problem-solving and communication skills
  • The ideal candidates would have experience with Nuance and be willing to cross-train on the Omelia platform.

Desirable:

  • Experience working in government or defense-related projects
  • Familiarity with secure cloud environments and APIs

Understanding of voice biometrics or speech analytics is a plus

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.

  • Our company is extremely diverse with 165 nationalities represented.
  • We offer the opportunity to work with colleagues across the globe.
  • We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
  • We offer comprehensive benefits for all employees.
  • We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.

Candidate Data Privacy Notice | HCL Technologies

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