IVR Developer

2 days ago

Melbourne, Victoria, Australia FinXL IT Professional Services Full time $90,000 - $120,000 per year

IVR Developer

Overview

FinXL IT Professional Services is a leading IT solutions organisation providing a broad range of services to assist large Australian enterprises and Government departments to deliver IT projects.

We're seeking an IVR Developer - Conversational AI Specialist (Contract) to join our consulting team and be deployed with a leading Telco client on a key transformation engagement.

Responsibilities

  • Design, develop, and deploy robust IVR systems with intuitive, human-centered Voice User Interface (VUI) capabilities.
  • Implement solutions for Voice Biometrics and build intent tags to ensure accurate, customer-driven interactions.
  • Implement end-to-end call flows, including deep API integration and robust reporting principles.
  • Produce technical design documentation and contribute to the execution of test cases for IVR development.

Key Skills & Experience

  • Strong understanding and proven experience in NLU interaction design and implementation.
  • Experience in Voice Biometrics application design and implementation.
  • Proficiency in IVR development and Customer Experience (CX) methodologies.
  • Experience with Text-to-Speech (TTS) and IVR application testing.
  • Detailed knowledge of the full software engineering life cycle (planning, scoping, development, and handover).
  • Ability to communicate effectively with both business stakeholders and engineering teams.
  • Familiarity with major Contact Centre environments (e.g., Genesys, Cisco, Nuance, NICE).

**Must be an Australian Citizen**

This role offers flexible location options in Melbourne, SA, and WA.

Apply Now (M12)

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