Casual Administration Assistant

3 days ago

Melton, Australia North-West Psychological Services Full time $104,000 - $130,878 per year

Casual Administration Assistant – Psychology Clinic

Do you have
Halaxy experience
and strong customer service skills?

Northwest Psychological Services (NWPS) is seeking a motivated and capable
Administration Assistant
to join our warm, supportive, and cohesive team. This casual role (approx. 4–6 hrs/week, flexible) is ideal for someone who thrives in a fast-paced, client-focused environment while maintaining strong attention to detail.

About Us

Established in 1999, Northwest Psychological Services is a respected private psychology clinic in Melbourne's western region. Our team of 11 practitioners delivers high-quality services across both clinic-based and telehealth settings, supporting clients from diverse cultural backgrounds under multiple funding streams, including Medicare, WorkCover, TAC, NDIS, Veterans Affairs, and Financial Assistance schemes.

About the Role

This position has a strong focus on new client intake and billing/accounts management. We are seeking someone who is not only accurate and detail-oriented, but also confident and proactive in following up accounts across multiple funding bodies. While initially an admin support position, for the right candidate, this role has the potential to grow.

Key responsibilities include:

  • New client intake and appointment bookings – welcoming new clients, managing intake enquiries, and setting them up accurately in Halaxy.
  • Billing, accounts receivable and payable – including Medicare processing, WorkCover, TAC, NDIS, Financial Assistance Scheme, and other funding streams.
  • Proactively managing outstanding accounts – following up confidently, professionally, and assertively to ensure timely payment.
  • Providing front desk reception support during periods of staff leave and peak workload.
  • Delivering exemplary customer service, engaging warmly and professionally with clients from diverse backgrounds.
  • Meeting administrative KPIs
    while maintaining accuracy and efficiency.

Essential Requirements

  • Halaxy software experience
    (minimum 1 year experience).
  • Strong knowledge of Medicare processes, including the Better Access Scheme.
  • Demonstrated experience in billing/accounts payable and receivable across multiple funding bodies.
  • Confidence and professionalism in chasing accounts and managing overdue payments.
  • Excellent customer service and interpersonal skills, with confidence engaging a wide range of clients.
  • Ability to work both independently and collaboratively in a supportive team environment.
  • Working With Children's Check, Police Check, and Driver's Licence.

Preferred Skills & Experience

  • Prior administration experience in an allied health or psychology clinic.
  • Strong multitasking, organisational, and time management skills.
  • A proactive, detail-oriented approach with the ability to prioritise and meet deadlines.

Why Join Us?

  • Be part of a warm, cohesive, and supportive team where your contribution is valued.
  • Flexible hours that fit around your lifestyle (potential hybrid role).
  • Join an established clinic with a reputation for excellence and strong community partnerships.
  • A role where your customer service, intake, and billing expertise will directly support better client outcomes.

How to Apply

Please email your resume and cover letter addressed to:

Principal Clinical Psychologist – Kylie Clarke

Northwest Psychological Services

  • Administration Assistant

    6 days ago

    Melton, Australia NurseLink Healthcare Full time

    **About Us** NurseLink Healthcare is a trusted nursing agency managed by experienced Registered Nurses and social workers, providing quality staffing solutions to aged care facilities and private hospitals across Victoria. We are ISO 9001:2015 and ISO 45001:2018 certified, demonstrating our commitment to quality, safety, and excellence in service...

  • Administration Assistant

    5 days ago

    Melton VIC, Australia NurseLink Healthcare Full time

    About UsNurseLink Healthcare is a trusted nursing agency managed by experienced Registered Nurses and social workers, providing quality staffing solutions to aged care facilities and private hospitals across Victoria. We are ISO 9001:2015 and ISO 45001:2018 certified, demonstrating our commitment to quality, safety, and excellence in service delivery.About...

  • Dental Assistant Melton Casual

    2 weeks ago

    Melton, Australia For Health Group Full time

    The Company Primary Dental is one of Australia's largest Dental Support Organisations, supporting a nationwide network of over 180+ independent dentists in 60+ dental centres across Australia. We are a family of 50+ Dental support team members, 300+ Dental Assistants and a Dental Management team made up of people with decades of experience working in and...

  • Office Administration Assistant

    6 days ago

    Melton, Australia Accountantnet Group Pty Ltd Full time

    We are a busy accounting firm seeking a well-presented and driven Administration Assistant to join our supportive and dynamic team environment on a permanent full-time basis, Monday to Friday 9am to 5.00pm. There will be a variety of different administration tasks, as well as further opportunities to assist and support our office manager and accountants with...

  • Administration Assistant

    2 weeks ago

    Melton, Australia Goodstart Early Learning Full time

    **Role**: Administration Assistant **Location**: Melton **Centre**: Goodstart Melton - Centenary Avenue **Employment Type**: Full-Time | Monday to Friday | 38 hours per week **Pay**: $35.95 per hour + super + benefits Provide a warm welcome to children and families while supporting your centre team Competitive pay above the national award rates Get 15%...

  • Casual Sales Assistant

    4 days ago

    Melton, Australia Erotique Adult Centre Full time

    Casual Sales Assistant - To be successful in this role you will - Have a genuine customer focus - Strong work ethic - Have the ability to multi-task - Operate with a positive and energetic approach - Have an eye for detail - Enjoy working as part of a team - Have previous retail experience (minimum 1 years) is preferable - Great availability If you are...

  • Casual Sales Assistant

    3 days ago

    Melton, Australia Erotique Adult Centre Full time $25,000 - $32,000 per year

    Casual Sales Assistant -To be successful in this role you willHave a genuine customer focusStrong work ethicHave the ability to multi-taskOperate with a positive and energetic approachHave an eye for detailEnjoy working as part of a teamHave previous retail experience (minimum 1 years) is preferableGreat availabilityIf you are looking for an opportunity to...

  • Casual Dental Assistant

    2 weeks ago

    Melton, Australia Dental Boutique Melton Pty Ltd Full time $45,000 - $65,000 per year

    Do you love helping people feel comfortable, supported, and cared for?Dental Boutique is opening in Melton, and we're looking for friendly, flexible Casual Dental Assistants to join our brand-new clinic. You'll support both chairside and front office operations, creating a calm and welcoming experience for every patient.We're looking for individuals with...

  • Administration Officer

    2 weeks ago

    Melton, Australia Western Health Full time

    Location: Western Region | Melton Job type: Not provided Organisation: Western Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 46272 The Administration team is seeking experienced and highly motivated Administration Officers to join the team. As part of the team you will be responsible for providing efficient...

  • Seasonal Casual Retail Assistant

    5 days ago

    Melton, Australia Supercheap Auto Full time $40,000 - $60,000 per year

    Seasonal Casual Retail Assistant Supercheap Auto Melton (Victoria)Combine your passion for anything automotive with your great customer service skills - join the team at Supercheap AutoCompetitive weekly wage + super + bonus potential.Amazing discounts across all Super Retail Group brands: BCF, Macpac, rebel and Supercheap Auto.Career progression encouraged...