Customer Service Representative

3 days ago

Adamstown Heights, New South Wales, Australia Bombora Supplies Full time $45,000 - $60,000 per year

About us

Fridge Filters Australia is a trusted national leader in fridge and specialty coffee machine water filtration. With over 20 years of industry experience, backed by expert advice, premium products, and competitive pricing we pride ourselves on our reliable service, extensive product range, and commitment to sustainability. As a growing company, we are always looking for talented individuals to join our team and contribute to our continued success.

Why Join Us?

We are committed to creating a positive and supportive work environment. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive training and development opportunities to help you grow your skills
  • Employee discount on Fridge Filters/Bombora Supplies' products
  • Opportunities for career advancement within the organisation
  • A collaborative and inclusive team culture that values your contributions

About the role

Based in Adamstown, we have a vacancy for a dedicated Customer Service Representative to join our call centre team. In this full-time role, you will be the first point of contact for our customers, providing friendly and efficient assistance to address their queries and concerns. The successful candidate will thrive in a fast-paced environment and have a passion for delivering exceptional customer service.

Your duties will include but not be limited to:

  • Answering inbound customer calls and creating sales orders within our dedicated customer service team.
  • Handling customer inquiries with care and ensuring every interaction is positive and helpful.
  • Facilitating outbound marketing programs to connect with existing clients (no cold calling required).
  • Helping out wherever needed to support our awesome team and ensure smooth operations.

About You

We're on the lookout for someone who embodies positivity, passion, and a can-do attitude.  Our ideal team member will have/be:

  • Vibrant, energetic, and love connecting with people.
  • Call Centre experience and thrive in customer interactions.
  • Bring a strong sense of integrity and take pride in providing top-notch service.
  • Be a natural multi-tasker with sharp administration skills
  • Be a confident communicator with great oral and written skills.
  • Be tech-savvy with Windows-based systems.
  • Take ownership of their role and proactively contribute to team success.
  • Bring a positive attitude and a willingness to jump in wherever needed.

How to Apply

If you're excited about the prospect of joining our dynamic team, we encourage you to apply now via SEEK. Attaching a brief cover letter outlining why it is that you feel you're the best person for the role. Please make sure that you address the above criteria.

Those who have previously applied or do not hold the correct right to work documentation will not be considered eligible this role.

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