Business Support Officer

Company Description

Process Automation & Controls (PAC) specialises in developing and delivering innovative process automation and robotics solutions for the highly competitive production-based industries. With extensive staff expertise in both instrumentation and electrical trades, we provide practical and efficient solutions. Established in 1998, PAC has grown to employ fourteen staff members, including engineers, technicians, industrial electricians, apprentices, and support staff. Our team has over 26 years of experience, offering reliable and personal service for all process automation and control needs.

Role Description

This is a part-time role for a Business Support Officer located in Adamstown, NSW. The successful applicant will be based at our Adamstown NSW office two days a week, with the option for additional hours where needed.

The Business Support Officer provides essential administrative and operational support to ensure the smooth running of daily business activities.

This position works closely with the Business Support Manager and other team members to assist with administrative tasks, financial processing, record keeping, and general office coordination.

As a key support role within the business, this position helps maintain high standards of professionalism, teamwork, and customer service across all areas of operation.

Key Responsibilities

Administrative & Financial Support

• Perform day to day tasks to support smooth business operations
• Process transactions for accounts payable and receivable, ensuring accuracy and timeliness
• Assist with bank reconciliation and basic financial reporting
• Support payroll and superannuation processing in line with company procedures
• Support the analysis and monitoring of service costs, identifying areas for efficiency improvements
• Assist with the processing of Purchase Orders (PO) as required
• Take in stock deliveries, process receipting and maintain accurate inventory levels

HR and Internal Communication

• Assist with updating employee records and HR documentation, ensuring confidentiality and compliance
• Assist in coordinating staff training and professional development activities
• Support the organising and documentation of staff meetings, internal communications and engagement activities
• Assist with the coordination of staff team building activities and outings

Business Operations Support

• Support the maintenance of open job lists, scheduling and workload planning for the wider team
• Coordinate accommodation and travel arrangements for staff on out of area jobs
• Support job management processes including tracking, closing jobs and maintaining accurate documentation
• Identify opportunities to improve job scheduling, communication and reporting processes

Quality, Compliance and Governance

• Support the implementation and maintenance of the Quality Management System (ISO 9001)
• Prepare and distribute documentation relating to internal and external audits
• Provide and prepare feedback relating to company policies, procedures and operational documentation
• Coordination of the business vehicle fleet, including the management of petrol receipts, vehicle registration, servicing and up to date record keeping

Marketing & Customer Engagement

• Assist with social media content creation and scheduling across all platforms
• Support the creation of website content updates and liaise with third party digital providers where necessary
• Assist with promotional initiatives and community engagement activities

Office and Staff Support

• Maintain office resources and supplies including stationery and lunchroom items
• Provide day to day administrative support to all staff where required
• Support the Business Support Manager and wider Management team maintaining an efficient business workflow Escalate issues, queries and operational matters to the BSM as needed

Qualifications

• Current Drivers Licence
• Previous experience in Administrative/Business Support preferred

Personal Attributes

• Highly organised with strong attention to detail.
• Excellent communication skills - both written and verbal.
• Comfortable working both independently and as part of a team.
• Technically proficient with digital tools, including social media sites.
• Proactive, adaptable, and solutions oriented.
• Ability to manage multiple tasks and meet deadlines.
• Professional and friendly approach in dealing with colleagues, customers, and suppliers.

Employee Benefits

• Super benefits paid on top of hourly rate
• Leave loading paid when taking annual leave
• Access to a health and wellbeing allowance, supporting the successful candidatates participation in health and fitness activities, including gym memberships and sporting club fees
• Access to Employer paid training, relevant to the operations of the business and successful career progression goals
• Company devices such as a laptop may be provided for day to day works