OMF Data Capturer

6 days ago

Newcastle, New South Wales, Australia Old Mutual South Africa Full time $104,000 - $130,878 per year

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms

Responsibilities

  • Will assist with managing queues and reducing pressure on Branch staff.
  • Will assist customers on digitally enabled device with their requested digitally enabled transaction:
  • Providing reading information
  • Self-service guidance
  • Submission process through customer's own or branch self-service device (where applicable
  • Call centre details

Minimum Requirements:

  • National Senior Certificate or Equivalent NQF 4

Competencies:

  • Customer Service: Strong interpersonal and customer-focused approach
  • Communication: Excellent verbal skills
  • Problem-Solving: Quick and effective issue resolution
  • Situational Awareness: Observant and responsive to customer needs
  • Technical Proficiency: Familiarity with digital processes
  • Physical Stamina: Ability to stand and perform physical tasks
  • Flexibility: Willingness to work varied shifts
  • Multi-lingual: English and another language

Skills
Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies
Collaborates

Communicates Effectively

Demonstrates Self-Awareness

Drives Results

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Organizational Savvy

Education
NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent

Closing Date
17 September 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story

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