Lounge Attendant
1 day ago
Job Description
- Greet the guests and escort them to the designated seating
- Collect payment from the guests at the reception counter before proceeding to the lounge
- Ensure check in process runs smoothly – process the guest accounts accurately and efficiently
- Handle the guest questions and concern in good manner
- Making sure the reception area is always well prepared, clean and monitored at all times
- Prepare food labels as required by the kitchen
- Replenish food and beverages in the food counters and refrigerators in a timely and hygienic manner
- Ensure sufficient stock levels of amenities are available
Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards
Contribute to a safe working environment by ensuring properly trained in safe working practices, safety hazard identification and risk management
- To attend training sessions and meetings if required
- Report to duty punctually, dressed and groomed to required standards
- Must have previous experience in a customer service or hospitality role, ideally within an airport or lounge environment
- Strong communication and interpersonal skills, with the ability to engage with a diverse range of guests
- Attention to detail and a commitment to maintaining high standards of cleanliness and organisation
- Flexibility to work a range of shifts, including weekends and public holidays, as required
- A passion for providing exceptional customer service and a genuine interest in the hospitality industry
- Must have RSA
- Weekend Availability is a MUST
Benefits:
- Free drinks
- Free food
- Travel reimbursement
Schedule
- 8 hour shift
Supplementary Pay:
- Overtime pay
- Penalty rates
Ability to commute/relocate:
- Melbourne, VIC 3000: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
Work Authorizations:
- Australia (Required)
Work Location: In person
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