Lounge Attendant

3 days ago


Melbourne Airport Victoria, Australia Plaza Premium Lounge Australia Pty Ltd Full time $40,000 - $70,000 per year

Job Description

  • Greet the guests and escort them to the designated seating
  • Collect payment from the guests at the reception counter before proceeding to the lounge
  • Ensure check in process runs smoothly – process the guest accounts accurately and efficiently
  • Handle the guest questions and concern in good manner
  • Making sure the reception area is always well prepared, clean and monitored at all times
  • Prepare food labels as required by the kitchen
  • Replenish food and beverages in the food counters and refrigerators in a timely and hygienic manner
  • Ensure sufficient stock levels of amenities are available
  • Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards

  • Contribute to a safe working environment by ensuring properly trained in safe working practices, safety hazard identification and risk management

  • To attend training sessions and meetings if required
  • Report to duty punctually, dressed and groomed to required standards
  • Must have previous experience in a customer service or hospitality role, ideally within an airport or lounge environment
  • Strong communication and interpersonal skills, with the ability to engage with a diverse range of guests
  • Attention to detail and a commitment to maintaining high standards of cleanliness and organisation
  • Flexibility to work a range of shifts, including weekends and public holidays, as required
  • A passion for providing exceptional customer service and a genuine interest in the hospitality industry
  • Must have RSA
  • Weekend Availability is a MUST

Benefits:

  • Free drinks
  • Free food
  • Travel reimbursement

Schedule

  • 8 hour shift

Supplementary Pay:

  • Overtime pay
  • Penalty rates

Ability to commute/relocate:

  • Melbourne, VIC 3000: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Required)

Work Authorizations:

  • Australia (Required)

Work Location: In person


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