Senior Administrative Assistant

3 hours ago

Ringwood, Victoria, Australia Felix & Sage Psychology Full time $55,500 - $60,000 per year

We're looking for an experienced and proactive Senior Administrative Assistant to join our team at Felix & Sage Psychology. This full-time role supports the Practice Manager with daily clinic operations and provides leadership within our admin team.

It's a dual role: part hands-on reception, part coordination and systems support. You might be welcoming a client or managing calls one moment, then reviewing workflow priorities, supporting intake, or preparing a quick report the next.

About the role

As our Senior Administrative Assistant, you'll:

· Provide front desk, reception, and client service support (phones, emails, scheduling, enquiries)

· Oversee daily admin workflows and communicate priorities to the team

· Support intake and allocations, including matching clients to practitioners

· Manage practitioner diaries and monitor capacity

· Prepare reports for the Practice Manager as required

· Maintain accurate records and ensure privacy standards are upheld

· Handle accounts receivable and NDIS claims

· Support therapists with admin tasks

· Ensure clinic presentation, room setup, and stock levels are maintained

· Build positive relationships with clients, families, and referrers

· Assist the Practice Manager with recruitment, onboarding, and compliance paperwork

· Assist the Practice Manager to refine systems, procedures, and workflows

· Contribute to a collaborative, professional, and caring team culture

This role is based across both our Ringwood and Forest Hill clinics and includes occasional travel between sites during the day.

About you

· Strong organisational and time management skills

· Excellent communication and customer service

· A warm, personable, and professional approach

· Ability to adapt quickly to changing priorities

· Conflict resolution and problem-solving skills

· High attention to detail with a focus on improving systems and processes

· Confident working independently and as part of a team

· Experience with Halaxy and G-Suite (or similar) is preferred but not essential

· Knowledge of Medicare billing or healthcare compliance (desirable)

· Leadership experience is highly regarded but not essential

Why you'll enjoy working with us

· A supportive, down-to-earth team who genuinely care about each other

· A workplace that values kindness, professionalism, and collaboration

· A role with real variety, no two days look the same

· Opportunities to make meaningful improvements to systems and processes

· Stable, well-organised practice with strong leadership

· Being part of a clinic that is values-driven, ethical, and focused on quality client care

The details

· Health Professionals and Support Services Award 2020 (MA000027)

· Support Services Level 4 or 5 depending on experience

· Full time hours worked between the hours of 8:30 AM and 6:00 PM Monday to Friday.

· Work across both Ringwood and Forest Hill

· Reports to the Practice Manager and Principal Psychologist (Co-Directors)

If you thrive in a busy environment, enjoy improving systems, and like supporting people with empathy and accountability, we'd love to hear from you.

Job Type: Full-time

Pay: $55,500.00 – $60,000.00 per year

Work Location: In person

  • Administrative Assistant

    6 days ago

    Ringwood East, Victoria, Australia RIC Solutions Pty Ltd Full time $45,000 - $60,000 per year

    Administrative AssistantAbout Us:RIC Solutions is a growing, dynamic company that provides specialist consulting and reporting services to insurers, builders, and restoration companies. We pride ourselves on delivering accurate, timely, and professional reports that help our clients make informed decisions.About the Role:We are seeking a detail-oriented and...

  • Accounts / Administration Allrounder

    2 days ago

    Ringwood East, Victoria, Australia MJM Recruit Full time $60,000 - $80,000 per year

    Are you a go-getter looking for the opportunity of a lifetime?MJM Recruit is proud to partner with an international group specialising in the design and manufacture of innovative solutions for sorting, processing, packing, and quality selection of fresh fruit and vegetables.With more than 100 years in business, a presence in 65+ countries and a network of 20...

  • Legal Assistant

    2 weeks ago

    Ringwood East, Victoria, Australia Carbone Lawyers Full time $60,000 - $90,000 per year

    For more than 30 years, the Carbone name has been synonymous with delivering great outcomes for clients.Fostering an engaged, diverse and inclusive workforce, we are committed to driving a high performing company culture that employees will benefit from.Carbone Lawyers is currently seeking a proactive and organised Legal Assistant to join our new branch in...

  • Legal Assistant

    2 weeks ago

    Ringwood East, Victoria, Australia CarboneConnect Full time $50,000 - $80,000 per year

    Introduction For more than 30 years, the Carbone name has been synonymous with delivering great outcomes for clients.  Fostering an engaged, diverse and inclusive workforce, we are committed to driving a high performing company culture that employees will benefit from.Description Carbone Lawyers is currently seeking a proactive and organised Legal Assistant...

  • Careers Department Assistant

    6 days ago

    Ringwood East, Victoria, Australia Tintern Grammar Full time $40,000 - $60,000 per year

    Part time (0.4 FTE), ongoing, working Term time onlyAbout the School With a legacy of over 145 years of achievement, Tintern is one of Melbourne's most respected schools, with students from our Early Learning Centre to Year 12.  At Tintern we are committed to providing a workplace, which encourages professional growth and opportunities for all...

  • Careers Department Assistant

    1 week ago

    Ringwood East, Victoria, Australia Tintern Grammar Full time $45,000 - $60,000 per year

    Part time (0.4 FTE), ongoing,working Term time onlyAbout the SchoolWith a legacy of over 145 years of achievement, Tintern is one of Melbourne's most respected schools, with students from our Early Learning Centre to Year 12.  At Tintern we are committed to providing a workplace, which encourages professional growth and opportunities for all staff.Tintern...

  • Senior Veterinary Nurse

    2 weeks ago

    Ringwood North, Victoria, Australia Vet Record Careers Full time £34,200 per year

    We have a fantastic opportunity for a Senior Dermatology Nurse to join the team at Southern Counties Veterinary Specialists. This is a key role supporting our clinicians in providing high-quality care for dermatology patients, delivering exceptional client communication, and ensuring a smooth and well-organised service.Take the next step in your careerThis...

  • Senior Project Manager

    6 days ago

    Ringwood East, Victoria, Australia ConnectEast EastLink Full time

    Are you a strategic thinker with a passion for delivering complex IT projects that drive real impact? ConnectEast is looking for aSenior Project Managerto lead the planning, coordination, and execution of IT initiatives that support our business goals.As the operator ofEastLink, Melbourne's second fully electronic tollway, we're proud to be recognised as one...

  • Senior Project Manager

    6 days ago

    Ringwood East, Victoria, Australia ConnectEast EastLink Full time

    Are you a strategic thinker with a passion for delivering complex IT projects that drive real impact? ConnectEast is looking for aSenior Project Managerto lead the planning, coordination, and execution of IT initiatives that support our business goals.As the operator ofEastLink, Melbourne's second fully electronic tollway, we're proud to be recognised as one...

  • Allied Health Assistant

    2 weeks ago

    Ringwood, Victoria, Australia National 360 Full time $40,000 - $60,000 per year

    Kick -start your therapy career with real -world experience while you study. Join our Allied Health Academy and work alongside experienced clinicians, support clients, and get a head start on your future as an Occupational Therapist or Speech Pathologist.About YouYou are a final -year Occupational Therapist or Speech Pathology student.You can work from our...