Debt Recovery Solutions Administrator

Permanent full time roleBased in Melbourne or SydneyHybrid working; WFH and from modern, open plan offices.  We provide WFH IT equipment plus reimbursement of up to $500 for additional equipmentLearning and career development programs for all roles and levelsFlexible leave options and up to 26 weeks paid parental leaveFree daily breakfast, office drinks and social eventsGenuine commitment to diversity and inclusion across the firmMore information about our benefits can be viewed here: About the role and teamWe have an opportunity for a Smarter Recovery Solutions Administrator to join our Smarter Recovery Solutions team based in our Melbourne or Sydney office.The Smarter Recovery Solutions team is a specialised team within our Dispute Resolution section who act for a large number of clients and manage a high-volume practice providing advice and solutions in relation to debt recovery.The successful candidate will be responsible for:preparing all necessary correspondence regarding the recovery of monies outstanding to our clients;drafting of ad hoc letters and emails;negotiating payment arrangements;reviewing matters and providing recommendations;telephone attendances on debtors and service providers;dealing with enquiries from debtors;dealing with client inquiries, seeking instructions and attending to client requests;liaising with service providers (investigators, field agents, process servers); andallocation of disbursements incurred on the matter, attending to the financial aspects of the matters.About youWe would like to hear from candidates with the following skills and experience:experience in a similar role or administration experience in professional services is desirable;highly organised and ability to prioritise competing tasks;strong attention to detail;excellent customer service skills;clear and concise communication skills (written and verbal);ability to work well independently and productively within a team environment; andability to problem-solve and effectively communicate information to stakeholders.About usHall & Wilcox is a leading independent Australian law firm. We deliver outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.Hear from our people about what it's like to work at HW: Some of our recent awards and citations include:Best Australian Law Firm (>$200m revenue) at the 2025 Client Choice AwardsRanked 7th in the Lawyers Weekly Top 25 Attraction Firms for 2024 and 2025Law Firm of the Year at the 2023 Lawyers Weekly Australian Law AwardsWorkplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality (EOCGE) citation holder since 2018We are known for having a great culture that is warm and welcoming, progressive, inclusive and supportive, and that is underpinned by our enduring values - known as Hallmarks.We are also renowned for our Smarter Law approach. Smarter Law means we look beyond the status quo to think differently and find solutions. Smarter Law includes enabling technology, challenging business models, innovative pricing and creative resourcing.We are a firm of the future. We offer our people interesting and challenging work, and access to great clients. To learn more about HW visit our website.How to applyLet's connect. Click apply to submit your application.At Hall & Wilcox, we are committed to creating and maintaining a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, sexual orientation and gender identities.We are also committed to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any adjustments or support to complete your application, or if you have any questions, please contact Kim Chalmers, Senior Talent Acquisition Advisor, at  for a confidential discussion.This vacancy is being managed directly by the HW Talent Acquisition / People & Culture team. We will contact our preferred agency partners should we require any assistance.