Customer Resolutions Partner

1 week ago


Alexandria NSW, Australia Tesla Full time $80,000 - $120,000 per year

What to Expect

At Tesla, the newly established Customer Resolutions team has been formed to deliver great customer experience by crafting innovative solutions, upholding business integrity, and aligning processes and operations in line with our commitment to exceptional service.

In this role, you will be responsible for high-level escalations, maintaining processes and the integrity of business policies as well as ensuring a world class level of customer satisfaction. You'll serve as a key advocate for customers navigating complex challenges, ensuring their concerns are resolved with fairness and strategic foresight.

The ideal candidate must be capable of analysing inbound disputes with considerations of wider business priorities and customer experience. The Customer Resolutions Partner works independently on individual cases but also in collaboration with the wider Business Resolutions team in navigating larger topics. Strong analytical and administrative skills, combined with the ability to apply discretion with the customer's and Tesla's interest in mind, are essential. The successful candidate will be required to manage multiple tasks simultaneously whilst maintaining excellent customer service levels, often in difficult circumstances.

The ideal candidate must be capable of building a 360-degree view of a given situation by contextualising the situation with respect to Service, Sales, Legal, Operational, and Financial factors in order to provide balanced solutions for both the customer and Tesla.

What You'll Do

  • Manage and interface with both customers and internal/external stakeholders to resolve escalations efficiently, ensuring all involved adhere to deadlines as well as process and policy.
  • Liaise with and, working with local teams, resolve cases raised by customer advocacy groups and Consumer Affairs.
  • Ability to interpret Consumer Law in Australia and New Zealand
  • Analyse and respond to customers regarding complaints based on Australian and New Zealand Consumer Law and Consumer guarantees.
  • The successful candidate will be required to manage multiple tasks simultaneously whilst maintaining excellent customer service levels, often in difficult circumstances.
  • Be passionate about customer service and critique processes in the interest of customer experience.
  • Provide support and guidance to local field teams to scale with the rapidly growing customer base.
  • High level formal writing skills coupled with advanced verbal communication skills.
  • Support special projects, field engagements, operational reporting and analysis as assigned
  • Provide summary analysis, drafts, recommendations, and administration support to Business Resolutions for high level cases involving business risk.
  • Unrestricted Australian driver's license required for site visits to collaborate with local field teams.
  • Ability to travel domestically and internationally as required.

What You'll Bring

  • Experience with consumer goods and services investigations and complaints is essential and automotive experience is highly regarded.
  • Customer service focused mentality
  • Team player with excellent communication skills
  • Excellent customer service skills
  • MS Office competence
  • High attention to detail
  • Time management skills in a deadline sensitive environment
  • Ability to solve problems and make decisions autonomously.
  • Energetic and enthusiastic with can-do attitude for Tesla's mission and goals

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.



  • Alexandria, Australia Tesla Full time

    **What to Expect** At Tesla, the newly established Customer Resolutions team has been formed to deliver great customer experience by crafting innovative solutions, upholding business integrity, and aligning processes and operations in line with our commitment to exceptional service. In this role, you will be responsible for high-level escalations,...


  • Sydney NSW, Australia iCare External Full time $120,000 - $180,000 per year

    Manager, Customer ResolutionSummary: Leading, coaching & developing a team of complaint, conflict & dispute resolution specialists, ensuring customers receive a timely and effective response to their workers compensation claims complaintsSydney CBDPermanent Opportunity with icare in Sydney CBDOffering Competitive Salary OfferingHybrid working environment...


  • Chullora NSW, Australia Volkswagen Financial Services Australia Full time $80,000 - $120,000 per year

    Posted: 16/10/2025Closing Date: 16/11/2025Job Type: PermanentLocation: 24 Muir Road Chullora 2190Job Category: PermanentVolkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley,...


  • Alexandria, Australia Tesla Full time

    **What to Expect** Are you a customer service professional with a knack for problem-solving? Ready to kickstart your career and develop new skills? Join Tesla in an entry-level role that offers a fantastic opportunity for growth and professional development. At Tesla, we’re revolutionising transportation with cutting-edge electric vehicles, and now you...


  • Alexandria, New South Wales, Australia Tesla Full time $60,000 - $90,000 per year

    What To ExpectAre you a customer service professional with a knack for problem-solving? Ready to kickstart your career and develop new skills? Join Tesla in an entry-level role that offers a fantastic opportunity for growth and professional development.At Tesla, we're revolutionising transportation with cutting-edge electric vehicles, and now you have the...


  • Alexandria, Australia Hello Molly Full time

    Here at Hello Molly, we are passionate, free-spirited dreamers who know that the best things in life start with the perfect outfit! We believe in being trendsetters in all things fashion, digital and social. We are looking for someone who is equally passionate about making Hello Molly the number one online store around! About the role: - Provide an...


  • Sydney Inner Suburbs NSW, Australia Suncorp Group Full time $80,000 - $120,000 per year

    About The RoleAs an Internal Dispute Resolution Specialist, you'll investigate and resolve customer complaints with empathy and precision. You'll work across teams to ensure fair outcomes, improve processes, and enhance customer experiences—all while growing your career in a supportive environment.What You'll DoInvestigate verbal and written complaints,...


  • Alexandria, Australia Manitou Group Full time

    Job Id: 42492- Job Family: Human resources- Location: Alexandria, AU, NSW 2015- Employment Type: Permanent**GENERAL ACCOUNTABILITY**: **The Human Resources Business Partner is responsible for developing and implementing people strategy and initiatives to support the continuing success and growth of the business and act as a primary strategic partner to our...


  • Alexandria, Australia A2B Australia Full time

    **About the Role** Our Sydney team is looking for a Partner Growth Specialist who will work with our Partner Growth Manager to support our Drivers and Operators and help increase our fleet. You will take part in activities to generate leads bringing new Drivers and Operators to our network, as well as supporting the team and retention by building meaningful...


  • Alexandria, Australia NSW Trains Full time

    **Customer Information Officer**: - Organisation/Entity: NSW Trains - Job category: Projects - Job location: Alexandria, NSW, AU, 2015 - Job reference number: 100481 - Employment type: Permanent Full-Time - Salary range: $95208.0-$109799.0 **You’re someone who wants to create outcomes that have a real impact on the people of NSW.** **Your expertise in...