Internal Dispute Resolution Specialist

12 hours ago

Sydney Inner Suburbs NSW, Australia Suncorp Group Full time $80,000 - $120,000 per year

About The Role

As an Internal Dispute Resolution Specialist, you'll investigate and resolve customer complaints with empathy and precision. You'll work across teams to ensure fair outcomes, improve processes, and enhance customer experiences—all while growing your career in a supportive environment.

What You'll Do

  • Investigate verbal and written complaints, ensuring outcomes are fair and aligned with regulatory standards
  • Communicate decisions clearly and empathetically through verbal conversations and written responses
  • Accurately record and manage complaints using our internal systems, ensuring compliance with ASIC RG271 and industry codes
  • Collaborate with internal teams to identify and recommend improvements to systems, processes, and customer service
  • Build strong relationships with customers and stakeholders to support resolution and continuous improvement
  • Support the IDR team with administrative tasks and contribute to team goals and performance benchmarks

What You'll Bring

  • Experience in customer complaints handling, ideally within insurance, with a strong understanding of dispute resolution principles
  • Advanced knowledge of insurance products, claims processes, and relevant compliance standards
  • Strong verbal and written communication skills, with the ability to explain complex decisions clearly and empathetically
  • Excellent time management and attention to detail, ensuring accurate and timely complaint resolution
  • Analytical thinking and sound judgment to balance customer needs with business requirements
  • Ability to work independently and collaboratively in a close-knit team environment

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

  • Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
  • Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
  • Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
  • Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
  • Paid volunteer leave, donation matching, and unlimited emergency response leave
  • Performance-based bonuses and Suncorp shares for eligible employees
  • Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits:

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Advertised: 30 Oct 2025 AUS Eastern Daylight Time

Applications close: 14 Nov 2025 AUS Eastern Daylight Time

Whatsapp Facebook LinkedIn Email App

  • Internal Dispute Resolution Specialist

    17 hours ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **About The Role** As an Internal Dispute Resolution Specialist, you’ll investigate and resolve customer complaints with empathy and precision. You’ll work across teams to ensure fair outcomes, improve processes, and enhance customer experiences—all while growing your career in a supportive environment. ** What You’ll Do** - Investigate verbal and...

  • Internal Dispute Resolution Team Leader

    17 hours ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **About The Role** As Team Leader, Internal Dispute Resolution, you’ll lead a team of specialists dedicated to resolving customer complaints fairly and efficiently. You’ll coach and develop your team, ensure compliance with regulatory standards, and drive continuous improvement across processes and systems. This is a leadership role with real...

  • Dispute Resolution Specialist

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Dispute Resolution Specialist** **Grade**:SNSW Grade 7/8 **Employment Type**:Temporary, Full-time until 14/09/2025 **Location**: Sydney, Parramatta, Gosford. Workplace presence 2 days per week **About the role** The Customer Resolution & Disputes Team at Service NSW has a vacancy for someone to join the team on a short-term basis to respond to...

  • Dispute Resolution Specialist

    6 days ago

    North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our customers...

  • Dispute Resolution Specialist

    2 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Dispute Resolution Specialist

    16 hours ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Senior Dispute Resolution Specialist

    1 week ago

    Sydney, New South Wales, Australia NSW Government Full time $120,000 - $180,000 per year

    Location: Sydney CBDPermanent Opportunity as a Sr Dispute Resolution Specialist with icareHybrid working environment, office in Sydney CBDOffering starting salary of $ 149,739About the RoleReceive, respond, manage and effectively resolve complex complaints and disputes raised by internal and external stakeholders on behalf of our customers. Develop and...

  • Dispute Resolution Specialist

    1 week ago

    Sydney, New South Wales, Australia AFCA Full time $60,000 - $120,000 per year

    Company Description At AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund, or financial firm.As a financial ombudsman scheme, we are a for-purpose organisation that provides a free service for consumers including individuals and small businesses. We listen to and work with consumers and their financial firms to find...

  • Dispute Resolution Specialist

    2 weeks ago

    North Sydney, Australia Zurich Insurance Full time

    About us- At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to ‘create a brighter future together’, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.There are many reasons why Zurich is the right choice for...

  • Lawyer - Dispute Resolution

    6 days ago

    Sydney, New South Wales, Australia Montgomery Advisory Full time $120,000 - $180,000 per year

    Excellent opportunity for a mid-level disputes lawyer to join a market-leading international practice in Sydney.2–5 years' PAEExposure to a complex variety of litigation mattersDomestic and cross-border matters for a top-tier client baseWe represent a premier international law firm.This firm is home to one of the leading dispute resolution practices in...