Client Care Representative

3 days ago

Brisbane, Queensland, Australia Sonova AG Full time $60,000 - $80,000 per year

Love interacting with people and providing 5-star customer service?

Want to make a difference in people's lives?

Looking for a role with purpose and potential?

We have an exciting opportunity across our Brisbane North clinics for customer service/admin professionals. Locations include Alexandra Hills, Chermside West, Coorparoo, Mitchelton, Morayfield, and Sandgate.

This casual role provides general support and leave cover for our busy hearing clinics. Work hours are rostered Monday to Friday, 8:30 am–5:00 pm, with shifts allocated to meet clinic needs. Flexibility is essential.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing. 

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team

What will you be doing?

  • Welcoming our clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox 
  • Billing our clients correctly and taking a range of payments 
  • Learning and competently using a range of software and applications

What do you need to be successful in this role?

  • Prior experience in face to face customer service and/or administration role
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform Allowance
  • Paid Parental Leave
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub 
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values driven and people-centered culture
  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you

#LI-LB1#ConnectHearingAustralia

  • Client Care Representative

    3 days ago

    Brisbane, Queensland, Australia Sonova Group Full time $60,000 - $90,000 per year

    Love interacting with people and providing 5-star customer service?Want to make a difference in people's lives?Looking for a role with purpose and potential?We have an exciting opportunity across ourBrisbane Northclinics for customer service/admin professionals. Locations include Alexandra Hills, Chermside West, Coorparoo, Mitchelton, Morayfield, and...

  • Client Services Representative

    5 days ago

    Brisbane, Queensland, Australia Translationz Pty Ltd Full time $60,000 - $80,000 per year

    Job Title: Client Services CoordinatorLocation: MelbourneCompany: TranslationzIndustry: Language Services / Translation & InterpretingEmployment Type: Full-TimeAbout the RoleAs a Client Services Coordinator, you will be the first point of contact for both clients and interpreters, helping ensure that high-quality language services are delivered efficiently...

  • Client Experience Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia Trilogy Care Pty Ltd Full time $60,000 - $90,000 per year

    Help Us Shape the Future of Aged CareAt Trilogy Care, we're looking for people who combine empathy with energy to create real impact for older Australians. As part of our Client Experience team, you'll play a key role in enhancing the client journey - making sure every client feels supported, connected, and empowered.This isn't a frontline care role....

  • Care Partner

    2 weeks ago

    Brisbane, Queensland, Australia Trilogy Care Pty Ltd Full time $60,000 - $80,000 per year

    Let's Talk About Work That Actually Means SomethingIf you're great with people, skilled at guiding clients towards great care outcomes, and love solving problems - this could be the opportunity for you.At Trilogy Care, we help older Australians stay independent and in control of their lives through self-managed care. That means supporting them to make their...

  • Sales Representative

    2 weeks ago

    Brisbane, Queensland, Australia Camfil Australia & New Zealand Full time $60,000 - $120,000 per year

    AUSTRALIAN PERMANENT WORKING RIGHTS REQUIREDCamfil Groupis a world leader in developing and producing air filters and clean air solutions. We are a well-established, privately owned Swedish company founded over 60 years ago and employing approximately 6,000 people globally.Camfil Australiacontinues to grow with branches in all major states. Our culture is...

  • Wholesale Representative

    3 days ago

    Brisbane, Queensland, Australia Tania Olsen Designs Full time $60,000 - $80,000 per year

    Company DescriptionTania Olsen Designs is an Australian label renowned for creating modern yet timeless pieces for life's most memorable moments.For over 15 years, we've been celebrated for our craftsmanship, luxurious fabrics, and flattering silhouettes.Our bridal, bridesmaid, and evening collections are available in sizes AU 2–40 and are stocked in more...

  • Account Representative

    2 weeks ago

    Brisbane, Queensland, Australia Credit Corp Group Limited Full time $50,000 - $80,000 per year

    Account Representative - South Brisbane Job no: Work type: Full-time Location: Brisbane - West End Categories: Collections, Customer Service & Call Centre West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries WFH hybrid opportunities for work-life balance and no weekends Supportive training...

  • Account Representative

    1 day ago

    Brisbane, Queensland, Australia Credit Corp Group Limited Full time $45,000 - $65,000 per year

    Account Representative Job no: Work type: Full-time Location: Brisbane - West End Categories: Collections, Customer Service & Call Centre West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries WFH hybrid opportunities for work-life balance and no weekends Supportive training and career...

  • Sales Representative

    2 weeks ago

    Brisbane, Queensland, Australia Jaybel Office Choice Full time $60,000 - $80,000 per year

    Sales Representative – Uniform & Promotional Merchandise 75 Wolston Rd, Sumner, Brisbane | Jaybel Office ChoiceJaybel Office Choice is a well-established and growing company specialising in Office Supplies, Uniforms, and Promotional Merchandise. We proudly service a wide B2B client base with an extensive product range and a reputation for delivering...

  • Architectural Specification Representative

    2 weeks ago

    Brisbane, Queensland, Australia Bespoke Careers Brisbane Full time $80,000 - $120,000 per year

    About the RoleOur client is seeking a dynamic and motivated Technical Specification Manager to join their Brisbane team, focusing on insulation across major commercial projects. This technical role involves working closely with the construction industry to encourage specifications. While technical knowledge is an advantage, full training and engineering...