Director of Managed Services
7 days ago
About the Role:
As the Director of Managed Services, you'll oversee end-to-end delivery of our Managed Services portfolio, ensuring operational excellence, service transformation, and business growth. You'll lead high-performing teams, manage key stakeholder relationships, and drive strategic outcomes aligned with our clients' evolving needs.
Key Responsibilities:
- Define and execute operational strategies focused on exceptional client experience and service quality.
- Drive continuous improvement and transformation initiatives across service delivery.
- Ensure compliance with contractual SLAs and service obligations.
- Lead financial oversight including budgeting, forecasting, and cost control.
- Champion a culture of service excellence, transparency, and client partnership.
- Monitor KPIs and implement service improvement plans.
- Act as an escalation point for major issues, resolving them with professionalism and speed.
- Collaborate across internal delivery and technical teams to ensure cohesive operations.
- Identify and implement new service models that enhance value and efficiency.
What You'll Bring:
- Proven experience in senior leadership of managed services within complex IT environments.
- Strong knowledge of ITIL and full IT service lifecycle best practices.
- Demonstrated success in meeting SLAs and improving service performance.
- Financial acumen in budgeting, forecasting, and cost optimisation.
- Excellent stakeholder engagement and conflict resolution skills.
- Passion for customer service and strategic partnership building.
- Ability to lead through change and deliver transformation outcomes.
Preferred Qualifications:
- Formal qualifications in Information Technology are advantageous but not essential.
Ready to lead service excellence at scale?
Apply now or connect with us to learn more.
About Us
We've been doing this for businesses of all sizes across many different industries for almost 18 years. You can read our story on our website at "Join Our Team", but the short version is that we are on a mission to become the largest 100% Australian and New Zealand-owned IT professional services group. We are on a steady acquisition and organic growth journey, and we invite you to join us
Working with Seisma
- Our workforce currently numbers more than 400 consultants across many different industries. This provides you with great opportunities to network with people on a similar career journey.
- Our dedication to diversity and inclusiveness ensures that every employee feels valued and proud. Policies, initiatives and tools are just the first steps; we truly support diversity actions. Our team recently voted us a Great Place to Work
-
Director, Project Management Office
3 days ago
Melbourne, Victoria, Australia AusNet Services Full time $120,000 - $180,000 per yearTitle: Director, Project Management OfficeVictoria, AustraliaEmployment Type: Permanent Full TimeDirector, Project Management Office – Western Renewables Link ProjectAre you ready to make a real impact in Australia's energy transition?At AusNet, we play a key role in the energy transition and providing essential energy to Victorian households and...
-
Melbourne, Victoria, Australia Department of Government Services Full time $150,000 - $250,000 per yearAbout UsThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...
-
Director Finance
6 days ago
Melbourne City Centre, Victoria, Australia Department of Education Full time $120,000 - $180,000 per yearThe Director - Finance is responsible for managing the organisation's financial governance and performance. This role involves leading the preparation and provision of accurate financial information, data, and compliance advice to key stakeholders, including the VCAA Board and the Audit and Risk Committee.The Director - Finance reports to the Executive...
-
Customer Service Officer
1 week ago
Melbourne, Victoria, Australia Transcend Managed Services Full time $40,000 - $60,000 per yearAbout the Role Transcend Workforce is seeking a Customer Service Officer to join one of our clients in the steel manufacturing industry as the first point of contact for the public. Based in the eastern suburbs, this role works closely with the sales and operations teams to deliver an outstanding customer experience. We are looking for someone with a bright...
-
Director, Technology
3 days ago
Melbourne City Centre, Victoria, Australia Department of Education Full time $120,000 - $180,000 per yearAn exciting opportunity awaits an exceptional candidate for this full-time, ongoing position as the Director of Technology.The Director Technology is responsible for the development and execution of technology and information management strategies aligned with the VCAA's (Victorian Curriculum & Assessment Authority ) organisational priorities and strategic...
-
Melbourne, Victoria, Australia Department of Families, Fairness & Housing Full time $200,000 - $250,000 per yearTHE ROLEAs the department's Chief Information Officer and the Executive Director, Information Technology Services branch, you will provide a central point of leadership for the department's digital transformation and ICT programs. You will also lead the portfolio of technology projects governed through an ICT subcommittee of the DFFH Executive Board,...
-
Melbourne, Victoria, Australia Victorian Department of Families, Fairness & Housing Full time $180,000 - $250,000 per yearTHE ROLEAs the department's Chief Information Officer and the Executive Director, Information Technology Services branch, you will provide a central point of leadership for the department's digital transformation and ICT programs. You will also lead the portfolio of technology projects governed through an ICT subcommittee of the DFFH Executive Board,...
-
Director, Commercial Partnerships
1 week ago
Melbourne, Victoria, Australia Department of Transport and Planning Full time $120,000 - $180,000 per yearTitle: Director, Commercial PartnershipsRequisition ID: 8347Work Type: Ongoing Full TimeFixed Term Period: Fixed Term up to 5 yearsLocation: Melbourne - CBDDate Posted: 1 Sept 2025About UsThe Department of Transport and Planning oversees key planning, transport and land use policy decisions and management across the State. A life-cycle approach to planning,...
-
Service Director
1 week ago
Melbourne, Victoria, Australia Camp Australia Full time $90,000 - $120,000 per yearAt Camp Australia children are at the heart of everything we do. We guide children's growth before school, after school and on their holidays. Our engaged educators foster a safe, inclusive environment where children can relax, have fun and grow.We partner with government, independent and religious schools across Australia. As every school is different, and...
-
Assistant Director
1 week ago
Melbourne, Victoria, Australia Department of Agriculture, Fisheries & Forestry Full time $120,000 - $180,000 per yearWho we areBiosecurity Operations Division delivers nationally integrated biosecurity and imported food regulatory activities to ensure goods, conveyances and travellers meet Australia's import requirements. Division operations include policy and regulatory control setting across imported food and biosecurity risk pathways, as well as the delivery of...
