Receptionist Geelong

Receptionist Geelong - Hester Hornbrook Academy We are seeking a friendly and professional Receptionist to be the first point of contact for our school community. This role provides high-quality customer service to students, parents, carers, and visitors while supporting the wider administration team.

Start Date: January 2026

About the School

Hester Hornbrook Academy Hester Hornbrook Academy is a registered Special Assistance School dedicated to "Wellbeing for Learning and Learning for Wellbeing." We are values-driven and trauma-informed, delivering flexible, inclusive education to young people aged 15–25 across multiple campuses in Greater Melbourne.

Our HOPE (Healing Oriented Program of Education) model underpins everything we do, integrating academic, wellbeing, and life skills learning. Our employees are central to this mission, and we are committed to fostering a workplace culture of diversity, equity, inclusion, and continuous learning.

Key Responsibilities

• Deliver exceptional customer service as the first point of contact for students, families, staff, and visitors.
• Manage reception tasks including calls, enquiries, visitor management, and general administration.
• Support enrolments and student services processes, including Myki, PTV cards, funding, and applications.
• Maintain accurate records and data entry across school systems (Sentral, Canvas, Teams).
• Provide first aid and wellbeing support, fostering engagement and inclusion through our HOPE model (Engage, Equip, Empower, Extend).
• Assist with campus events, excursions, and school activities, contributing to a positive school culture.
• Uphold child safety standards, compliance, and school policies at all times.

Key Selection Criteria

• Knowledge of Child Safe Standards and legislation relevant to secondary school settings.
• Strong IT skills with the ability to use and learn school systems (e.g. Sentral, Canvas, DigiStorm).
• Experience providing high-quality administrative support in a school environment.
• Flexible, collaborative approach with strong organisational skills to manage competing demands.
• Experience supporting young people from diverse backgrounds, including LGBTQI and those with complex needs, with an understanding of trauma-informed practice and restorative approaches.
• Commitment to professional growth, teamwork, and upholding child safety, duty of care, and organisational policies.

Essential Requirements

• Current Working with Children Check (Employee), National Police Check, and valid Driver's Licence.
• Proof of identity and right to work in Australia.
• Other relevant registrations (e.g. VIT, AHPRA) as applicable.

Application Process To apply, please submit by Tuesday 28th October 2025 :

• A one-page cover letter outlining your motivation for the role
• A CV including contact details for two professional referees

Applications should be emailed to:

• James Hamilton, Permanent Opportunities Consultant – James..education

For a confidential discussion, please contact:

• James Hamilton on Direct)

Hester Hornbrook Academy reserves the right to interview and appoint prior to the closing date.

OCCUPATIONAL HEALTH & SAFETY REQUIREMENTS

Hester Hornbrook Academy's/MCM's strategy is to create a working environment in which we have zero tolerance for compromised worker safety.  As an employer we endeavour to provide a working environment that is safe for all employees and clients and adheres to Occupational Health & Safety regulations as an employer.