IT Support Specialist

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

We're looking for an
IT Support Specialist
to join our team in Sydney. As a vital part of the IT Support team, you will be responsible to provide all employees with hardware and software they need to perform the best work of their lives, and help them with any technical support issue they may have.

Your work will have a direct impact on supporting all Lightspeed employees across our global offices and remote workers. Come and join our 24/7 follow-the-sun IT Support crew.

What You'll Be Doing

• Serving as the first point of contact for end-users seeking technical assistance over ServiceNow or desks visits
• Provide and replace hardware equipment
• Provide standard software access
• Ensure desk / meeting room / new workspace or office setups
• Identify, diagnose, and resolve technical issues
• Document, track and monitor issues through a service desk
• Refer and propose help articles
• Keep the IT Asset inventory up to date
• Actively contribute to ongoing process improvements by taking initiatives
• Assist in administration and maintenance of existing IT systems, and implementation of new IT technologies
• Assist in administration and maintenance of AV, server and network systems as needed
• Assist in software and SaaS licence management duties in order to ensure compliance and cost controls

What You Need To Bring
We're looking for a candidate who has experience with the following:

• Customer Centric mind-set

• Previous experience with:

• GSuite and/or O365 administration

• Single Sign-On and Multi-Factor Authentication (e.g. Okta, OneLogin)
• Service Desk Platforms (JIRA, Zendesk, ServiceNow)

• Enterprise Mobile Device Management

• Experience with MacOS is a plus

• The ability to listen with empathy
• Confident, articulate and professional speaking abilities
• Ability to write clearly and succinctly, free from errors and tech jargon
• Expertise in Troubleshooting skills and follow through
• Knowledgeable in Technical Documentation is a plus
• Fluency in English

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

Be a changemaker
You'll Enjoy

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Lightspeed share scheme (we are all owners)
• Unlimited paid time off policy
• Work remotely from anywhere in the world for up to 60 days per year
• Flexible working policy
• Health and wellness benefit of $500 per year
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• Free LinkedIn Learning license
• Paid Volunteer day
• Rooftop with dining space and BBQ facilities
• Self-service cafe-style kitchen and fully stocked fridge, pantry & bar
• Weekly catered lunches for the entire office
• Exciting events hosted regularly by our Sydney Culture Club
• Brand new office space located in Redfern, NSW
• Dog friendly environment

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who We Are
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.