Service & Warranty Site Manager
3 days ago
Service & Warranty Site Manager - Greenfields
Love Where You Work
Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Fantastic Opportunity for a customer focused and experienced Service and Warranty Site Manager to join our amazing Service and Warranty team based out of our Campbellfield Office covering the Northern Suburbs district of Melbourne.
Reporting to the Area Warranty Manager, your responsibilities will include:
Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner
Completing Inspections in Customer's homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings
Explain to customers how to use products and ensure that customers have all required manuals
Be on time to appointments and phone to cancel or change appointments if emergency delays occur
Ad Hoc Site Inspections for active jobs
Ensure on-site works are undertaken to both Metricon and current industry standards
Attend required department office day, as well as playing an active part of team development
Progress efficiently through both the diagnostic and action stages of each allocated home; and Up to date recording were required with all reports.
Metricon will offer you:
$$$ + Car + Ipad + MobileBe supported by a Management Team that has a Culture Where U MatterOn-going learning and development opportunities to help build your skills and reach your potential
No two days are the same and no two customers are the same you work with so learn each and everyday on the job
Metricon Homes – Australia largest and #1 Home Builder for the 9th Consecutive YearWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
Attractive housing discounts on our award-winning homes
You Matter Physicall fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
The successful candidate will have:
A trade background in the construction industry would be an advantage
Experience in a customer service/contact role is required
Experience in the building industry (preferable in the volume new home environment)Cert IV in Building is highly regarded
The ability to manage self and others in a time critical environment is of utmost importance
Working knowledge of Australian Building Codes, standards and regulations; andA GREAT ATTITUDE
How to Apply
If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.
This role requires a national police check and medical to be undertaken.
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