Customer Service Representative

Job Description

You're an important part of our future. Hopefully, we're also a part of your future At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Customer Service Representative

Company: B. BRAUN AUSTRALIA PTY. L

Job Posting Location: Norwest, Sydney, New South Wales, Australia

Functional Area: Customer Services

Working Model: Hybrid

Requisition ID: 8507

• 12-months Fixed Term Contract
• Bella Vista location: secure on-site parking
• Support internal and external customers across B.Braun's product range
• Supportive team environment

Your Opportunity

We are looking for a professional and organised Customer Service Representative to join our Customer Service team on a 12 month fixed term contract basis.

Reporting to the Customer Service Manager, you will be the single point of contact for our customers across all aspects of orders, pricing, products and returns for B.Braun's high quality product range.

Your Responsibilities

• Interact with internal and external customers via email and phone, providing information and addressing concerns in a courteous and professional manner.
• Develop strong relationships with customers, internal B. Braun customers, logistic provider and 3pl warehouses.
• Process orders accurately and efficiently, ensuring timely delivery and invoicing.
• Take ownership of Customer queries through to resolution.
• Providing PODs
• Invoice queries
• Credit and Return requests
• Backorder ETAs
• Identify opportunities for process improvements and efficiencies.
  Collaborate with cross functional teams on complex customers issues, projects, process improvements.

About You

Ideally, your background will include:

• 3+ years of Customer Service experience in Medical Devices, Pharma, Healthcare preferred.
• Experience with SAP is essential.
• Experience with Salesforce or other CRM systems highly desirable
• Strong verbal & written communication skills.
• Excellent problem-solving abilities.
• A flexible, team player with positive attitude.
• Focus on accountability and responsibility to see all customer enquiries through to completion
  High attention to detail and accuracy with data entry

Additional Requirement

To be eligible to apply, applicants must have full working rights in Australia, a valid Driver's License and Passport, and be fully vaccinated against COVID-19.

Benefits

In return, you'll have access to and benefit from:

• Flexible working conditions.
• Paid parental leave and community/volunteering leave.
• 17.5% annual leave loading.
  Tailored career development opportunities.

About B.Braun

Operating since 1985, the B.Braun Australia Group is dedicated to advancing healthcare across Australia, New Zealand, and the Pacific Islands. Guided by our global mission to drive healthcare advancements through sharing expertise and the power of technology, we deliver innovative medical care solutions that make a meaningful difference in people's lives.

With a team of approximately 300 skilled professionals and a growing portfolio of solutions, we contribute to health improvements in areas such as Infusion Therapy, Infection Control, Wound Management, Renal Services, Orthopaedics, and more.

Based in Norwest, Sydney, we are proud to be part of the B.Braun family—a global leader in medical technology with over 180 years of history and a presence in more than 60 countries. Together, we are transforming healthcare and empowering better health outcomes worldwide.

How to Apply

B.Braun Australia Group, a proud equal opportunity employer, is committed to fostering an inclusive, diverse, and vibrant workplace. We welcome applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+ communities, people with disabilities, and those from culturally diverse backgrounds. Together, we aim to reflect and support the diverse customers and partners we serve.

To apply for this opportunity, please submit your resume along with a brief cover letter detailing your qualifications and interest in the role.

Upon receiving your application, our dedicated Talent Acquisition team will meticulously review your application. If you are shortlisted, you'll be invited to engage in dynamic interviews, which may include phone calls, video chats, or in-person meetings. Throughout this process, we will keep you informed and engaged with regular updates and feedback.

Finally, if you are successful and decide to join us, we will lead you into our seamless onboarding experience.

Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a National Criminal History check and Reference Checks.

Join us and be part of something extraordinary For further information, please contact Manisha Khare at

B. BRAUN AUSTRALIA PTY. L | Manisha Khare |