Product Specialist

Who are we?

So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2024 and that's not about to change. We are on track to break records in 2025, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

As a Product Specialist, you'll play a key pre-sales role by uncovering customer needs, shaping solution scope, and guiding them from initial discussions through implementation and go-live. You'll deeply understand CreditorWatch's products (ApplyEasy, Collect, PPSR and more), ensuring customer requirements are met with existing functionality while managing any escalations for future or bespoke needs.

Working closely with Sales, you'll lead solution scoping, configuration, training, and delivery - positioning yourself as a trusted, knowledgeable, and confident product expert throughout the entire customer journey.

Please note, this is a 12 month fixed term contract. This role reports directly to the Head of Product Delivery and is a full-time opportunity offering hybrid working conditions based out of our Sydney CBD office.

Some of your responsibilities include and are not limited to:

• Lead pre-sales discovery to understand customer requirements and shape solution scope.
• Create clear and accurate Project Initiation Documents (PIDs) for proposed solutions.
• Guide customers through implementation, configuration, training and go-live.
• Ensure customer needs align with existing product functionality and manage any required escalations.
• Act as the key product expert for ApplyEasy, Collect, PPSR and related CreditorWatch solutions.
• Collaborate closely with Sales to support deal progression and smooth handover into delivery.
• Stay across new product features and updates to provide confident, up-to-date guidance.
• Build strong customer relationships by being proactive, reliable and solution-focused.

Our ideal candidate

Our ideal candidate is a customer-centric problem solver with 3–4 years' experience configuring or selling SaaS solutions, ideally within fintech, credit management or accounting.

You'll bring an understanding of digital credit applications and the end-to-end credit onboarding process, along with the communication skills to translate complexity into clarity.

You're organised, detail-driven, great with documentation, and can juggle tight project timelines.

A natural team player with a proactive mindset, you enjoy being part of a growing organisation and building solutions that genuinely help customers succeed.

More than just work

Keep Active – All employees get a Fitness First Platinum gym membership.

Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you

Phone Credits - We pay you $50 per month to put towards your plans - how good.

Wellness Days – Receive an additional day off each month. Whether you're pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.

Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

Bonus Shares – We offer our dedicated employees' performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.

Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.

Our Values

The 1%'ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.

 We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.

Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

Recruitment Process – We like to keep it simple

Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let's get to know each other and ensure the opportunity is a match Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want Functional Meeting – Let's get technical. Here you'll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations. Values Meeting – We'd love to hear why CreditorWatch and see how you'd fit into our world.We are committed to you

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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