Senior Payment Officer

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.

We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.

Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview
See yourself in our team:

As a Senior Payments Officer, you will be a trusted support to the Payments Team, ensuring the integrity and timeliness of all payments. You will drive continuous process improvements, contribute to the effective management of the Return-to-Work process for injured workers, and uphold Gallagher Bassett's values.

How You'll Make An Impact
On a day to day basis you will:

• Provide a professional and customer-focused payments service for all internal and external stakeholders, addressing payment and general enquiries and overseeing daily payment processing.
• Act as the first point of escalation for complex queries or issues raised by team members or stakeholders.
• Support the Team Manager in workflow allocation to meet KPIs and deadlines, and assist in onboarding new staff, preparing rosters and reports to support operational needs.
• Maintain high data integrity and compliance standards within internal processes and payment systems.
• Identify process gaps and contribute to continuous improvement initiatives to enhance efficiency.

About You
We are interested in hearing from people who have:

• Proven administration experience with strong organisational skills and managing relationships with internal and external stakeholders.
• Demonstrated data entry experience with a high level of accuracy, ideal typing speed of 50-80 WPM with 97% accuracy
• Proficiency in Microsoft Office Suite e.g., Word, Excel, Outlook.
• Experience in a customer service environment with a strong service focus.
• Certificate in Business Administration or similar qualification desirable

Compensation And Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the
minimum core benefits
you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway - discount offers at over 350 retailers
• And more...

We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.