Key Account Director

About us

Sidekicker is one of Australasia's most exciting home-grown startups, launched in 2013. We are Australia and New Zealand's largest online casual staffing platform, leveraging technology to radically improve how businesses hire and manage casual, temporary, and contract staff. Our mission is to ensure every worker finds the right job, and every job finds the right worker. We employ over 15,000 casual staff, known as 'Sidekicks', connecting them seamlessly with businesses across the Healthcare, Hospitality, Events, Industrial, and Promotions industries.

Our Values

• Break Barriers: Identify opportunities when they arise; create them when they don't.

• Own It: Accountability drives your initiatives.

• Show Good Judgement: Make good calls on the next best action.

• Unlock Potential: Possess a growth mindset.

• Get Involved: Create connections and contribute to your community.

The Opportunity

Sidekicker is seeking a dynamic and results-oriented Key Account Director to join our team in NSW. This role is focused on growing our market share within key Enterprise and large Mid-Market clients across the Industrial and Hospitality sectors. You will be instrumental in driving business growth and the adoption of the Sidekicker platform within both newly acquired and premier existing clients.

Where You'll Fit In

• Based In: Sydney, Australia (or other major NSW hub)

• Team: Industrial & Hospitality

• Manager: General Manager

• Contract Type: Full Time

How You'll Make an Impact & What You'll Do

Your primary focus will be on driving growth within your assigned territory, while effectively ensuring client needs are met.

Key Metrics & Engagement Your KPIs will include:

• Share of wallet across your portfolio, with PCP Net Revenue growth per account above industry average.

• New users, roles, and sites

• Frequency of client contacts and interactions

You will be expected to maintain frequent client engagement, especially at a site level, with a minimum of one on-site presence per month and fortnightly engagements for Enterprise clients. All client interactions must be logged in Hubspot.

What Success Looks Like

• Meeting or exceeding all assigned existing and new net revenue targets for our key existing customers.

• Collaboratively winning and effectively onboarding new business to meet or exceed business growth targets.

• Growing your key accounts by providing best-quality service and educating on the value of our platform.

• Building strong relationships with key accounts to deeply understand their needs and identify opportunities for increased spend.

• Effectively managing your Client Services Consultants to deliver exceptional service.

About You

Critical Competencies

• A growth mindset focused on expanding the Sidekicker business.

• Demonstrated strong communication skills to influence decision-makers and negotiate on complex matters, tactfully challenging views and knowing when to compromise.

• Ability to develop meaningful relationships with senior stakeholders and key clients, identifying and seizing potential growth opportunities.

• Commercial acumen that allows you to make strong decisions

• Adept at framing a value proposition and asking the right questions to overcome objections and gain client commitment.

• A leadership mindset focused on managing and enabling others while fostering a high-performing team culture that rewards growth and product adoption.

Experience

• Minimum of 5 years of experience working as an Account or Business Development Manager, ideally within a service-based business, software, or agency.

• Previous experience managing a small team where you enabled team members and led by example.

If you are a driven and experienced Account Director with a passion for client success and growth, we encourage you to apply