Assistant Finance Officer

2 weeks ago

Bundaberg, Queensland, Australia Southern Cross Support Services Full time $40,000 - $60,000 per year
About the Role
We're on the lookout for a bright, detail-oriented and people-focused Assistant Finance Officer to join our team. This is an exciting entry-level opportunity for someone who wants to learn how great businesses operate from financial systems to customer success.

You'll play a key role in supporting participants of the NDIS by helping manage their plan budgets, process invoices, resolve queries, and make sure everything runs smoothly. You'll also become a key point of contact, your voice will often be the first one our participants hear, so clarity and empathy matter. Along the way, you'll gain practical, transferable experience in finance, compliance, workflow management, and communication skills that set you up for future success across any sector or promotion within the All Plan Management team.

What You'll Be Doing

  • Customer Support: Confidently respond to calls and emails with warmth, professionalism, and practical help.
  • Payment Administration: Accurately enter and process invoices for services delivered.
  • Budget Tracking: Review and support participant spending and flag issues early to prevent overspending.
  • Problem Solving: Communicate effectively when identifying issues with invoices, services or budgets and help resolve or escalate them.
  • Order Placement: Assist with ordering consumables and services on behalf of participants.
  • Workflow Tracking: Use digital tools to stay on top of tasks and help keep the team organised.
  • Admin Support: Help the team with reporting, file maintenance, and general administration.
What You'll Bring
  • You're confident on the phone and enjoy helping people solve problems.
  • You're curious, open to growth, and eager to build real-world skills.
  • You're comfortable with computers and enjoy learning new systems.
  • You have strong attention to detail and take pride in accurate work.
  • You're reliable, friendly, and organised even when things get busy.
  • You either hold or are willing to obtain a Blue Card and NDIS Worker Screening check.
Experience in administration, customer service, health, hospitality, or finance is a bonus. We care more about how you show up than your resume.

Why You'll Love It Here
  • Serious skill-building – We'll train you in finance systems, payment assurance, customer support and workflow tools.
  • You'll build real connection skills – Gain confidence in phone communication, a key skill in any career.
  • Room to grow – You'll learn from experienced plan managers and have clear pathways to progress.
  • Supportive team culture – You'll be backed by a team that genuinely wants to see you succeed.
  • Make a difference – Be part of something bigger by helping people with disability navigate their NDIS plans.
  • Monthly RDOs – Plus flexibility for work-life balance.
Apply Now
This is your chance to build real skills in a meaningful industry with a team that will support you every step of the way.

Apply today or contact us at **** if you'd like to learn more.

We're committed to a workplace where every person feels seen, supported, and set up to succeed, no matter where they're starting from.

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