Client Services Representative

2 weeks ago

Dandenong, Victoria, Australia veterinary referral hospital Full time $60,000 - $80,000 per year

Job Description

Are you passionate about pets and providing exceptional customer service?

Veterinary Referral Hospital Dandenong is seeking a dedicated individual to join our team as a Part-time Client Services Representative for a 12-month Maternity Leave Contract

Starting September 1st 2025, the successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animalsand effective in your written and verbal communication with clients and other hospital staff.

Your responsibilities will include:

  • Greeting and assisting clients both in person and over the phone
  • Handling appointments, inquiries, and client communications
  • Managing client records and paperwork accurately
  • Providing accurate information about our services, pricing, and hospital policies
  • Coordinating with veterinary staff to ensure seamless patient care
  • Processing client payments and maintain financial records
  • Ensuring the reception area is kept clean, organised, and welcoming
  • Assisting in administrative tasks as needed
  • Availability to work weekends and evenings is essential to accommodate our clients' needs

Role requirements:

  • Proven experience in a client services role, preferably in a healthcare or veterinary setting
  • Passion for animals and dedication to providing excellent customer service
  • Strong communication and interpersonal skills
  • Mature, calm and empathetic
  • Ability to multitask and work efficiently in a fast-paced environment

Join our team and make a difference in the lives of pets and their owners If you're ready to embark on this rewarding journey, apply now and become a valued member of Veterinary Referral Hospital Dandenong

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