Client Solutions Consultant – Call Centre

Job Title:
Client Solutions Consultant

Company:
atWork Australia

Location:
Dandenong, VIC

atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives.

To do that, we work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. In short, our approach is to support a person in the way that most helps them transform their life, in pursuit of our belief that work's for everyone.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Job Description

The Position:

This is an on-site position

An exciting opportunity has become available to join our Client Solution Team – Call Centre.

• Full-time role
• Great team culture
• This position would best suit someone who has previously worked in a contact centre environment or customer service role looking to enter the industry.

As the Contact Centre Agent, you will be the first point of call for our clients and will be the connection to our customer service delivery model.

Key duties of the role will include:

• Answering all calls and assisting clients where possible to minimise phone traffic to sites;
• Achieving KPI of 60 handled calls per day
• Liaising with sites and various team members
• Documenting and file noting in our atWork systems
• Providing advocacy and information about atWork Australia's services - connecting both clients and the wider community.

Qualifications

Attributes and Skills:

• Exceptional customer focus with strong interpersonal and conflict management skills
• Ability to communicate, connect and build rapport with clients;
• Ability to provide helpful solutions with a friendly demeanour;
• Highly motivated and driven to achieve customer service requirements and targets;
• Sound telecommunication skills;
• Experience keying and sourcing data into and from databases;
• The willingness to work in structured environment with clear guidelines and procedures and to adhere to these standards
• Ability to obtain a satisfactory Police Clearance and a Working with Children's Check.

Additional Information

What we will give you

• Ongoing career development and national opportunities, as well as on the job training
• Access to MedHealth Academy including your own professional development plan inclusive of individual training and mentoring
• Opportunity to complete a Certificate IV in Employment Services *conditions apply
• Job stability and guaranteed full-time hours
• Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave.

Apply Now

If this sounds like the role for you, please select the 'Apply for this job' button to upload you resume. You can also find out more about atWork Australia here:

A fantastic place to work.

atWork Australia strives to create a working environment that is supportive, friendly and focused on everyone working together as a team. We foster a fun yet high-performing culture, where we work together, collaborate, and help each other thrive.

A passion for helping people.

We put our clients, the people we support, at the centre of all we do and do not stop until they find a lasting and fulfilling job. If you have passion for helping people, the drive to successfully advocate for others, and a willingness to build relationships, applying for a role as a Client Service Administrator might be your best move yet.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.