Systems Engineer

Join New Era Technology, where
People First
is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Ready to take your IT career to the next level in Perth? We're on the lookout for a skilled Systems Engineer who thrives on solving complex technical challenges and delivering top-tier support.

What is the role
We're looking for an experienced
Systems Engineer
to join our Perth-based Service Delivery team. This full-time role is office-based during standard business hours (Monday to Friday) and includes participation in an on-call roster and occasional after-hours work as needed.

You'll provide technical support across infrastructure, networking, cloud platforms, and end-user systems, while also contributing to ongoing maintenance and project delivery. Working closely with both clients and internal teams, you'll help ensure reliable, secure, and high-performing IT environments.

What You'll Be Doing

• Providing remote and onsite support for a variety of client environments
• Troubleshooting and resolving hardware, software, and networking issues
• Installing, upgrading, and configuring IT infrastructure (on-prem and cloud)
• Acting as an escalation point for junior technicians
• Collaborating with clients to understand technical needs and deliver tailored solutions
• Monitoring systems, responding to alerts, and managing incidents in line with SLAs
• Documenting technical procedures, solutions, and project work
• Liaising with vendors when required
• Recommending and supporting implementation of new technologies
• Contributing to ongoing improvement and automation initiatives
• Keeping your technical knowledge up to date through self-study and training

Who we are looking for

• Strong Communication Skills Demonstrated ability to communicate effectively with both internal teams and external stakeholders. Written and verbal communication skills must be to a high standard.
• Self-Management Proven track record of working independently while maintaining high productivity and accountability.

• Technical Proficiency (Intermediate Level or Higher) Candidates must possess hands-on experience and working knowledge in the following areas:

• Microsoft 365 (M365) – administration and support

• Microsoft Security Solutions – management & support
• Networking – preferably with Cisco Meraki technologies
• Backup Solutions – ideally Veeam or similar platforms

• Server Infrastructure – both on-premise and cloud-based, including:

• Windows Server

• Hyper-V

• VMware ESXi

• End user & desktop devices - administration and support including computers and smart phones

• Minimum 5 Years in Technical Support Roles Ideally within a Managed Service Provider (MSP) environment, supporting a diverse range of clients and infrastructure setups.
• Multi-Client Support Exposure Experience managing and troubleshooting systems across multiple customer environments, with a strong focus on service delivery and client satisfaction.
• Monitoring and Maintenance Proven ability to respond to alerts, perform root cause analysis, and carry out preventative maintenance tasks.

Preferred Qualifications & Certifications

• Microsoft Certifications

• Microsoft 365 Certified: Modern Desktop Administrator Associate

• Microsoft Certified: Azure Administrator Associate

• Networking Certifications

• Cisco Certified Network Associate (CCNA)

• Cisco Meraki Solutions Specialist (or equivalent hands-on experience)

• Backup & Infrastructure

• Veeam Certified Engineer (VMCE)

• VMware Certified Professional (VCP), Microsoft Hyper-V or Nutanix experience

Desirable Skills

• ITIL Foundation Certification (for service management best practices)
• Experience interacting with change management processes including writing requests for change
• Familiarity with RMM tools and PSA systems such as ConnectWise
• Experience physically installing and maintaining networking equipment and other infrastructure at client sites and in a data centre environment

What we offer

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super-stars
• Cost price on products from our suppliers
• Lunches and snacks provided
• Comprehensive Employer Assistance Program
• Bonuses and incentives for upskilling

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