On-Road Coordinator

1 week ago

Melbourne, Victoria, Australia Kinetic Full time $60,000 - $80,000 per year
The Opportunity

We're looking for a On-Road Coordinators to provide a high level of customer service while ensuring the smooth and safe operation of on-road services across charter and rail replacement. You'll be involved in actively managing driver schedules and breaks, maintaining a visible presence on the ground, and responding promptly to incidents. The role will support operational efficiency by ensuring signage compliance, maintaining up-to-date standby driver information, and working closely with the operations team to uphold service standards and client requirements.

What You'll Do
  • Coordinate timely bus arrivals and departures at designated pick-up and drop-off points.
  • Liaise with stakeholders to manage unscheduled buses and arrange additional services when needed.
  • Assist with passenger boarding and disembarking to ensure safety and efficiency.
  • Communicate essential service information to drivers and suppliers.
  • Manage smooth transitions between drivers, buses, and subcontractors without service disruption.
  • Support drivers with GPS and signage requirements to maintain visibility and professionalism.
  • Monitor driver wellbeing and performance, ensuring compliance with service standards.
  • Maintain a strong on-ground presence to assist customers and uphold service quality.
What You'll Bring
  • Availability and flexibility to work across a 24/7 operation
  • Exceptional customer service across diverse communities.
  • Calm, confident decision-making under pressure, with effective conflict resolution skills.
  • Quick-thinking problem solving and a collaborative and team-oriented mindset.
  • Ethical and fair judgment, guided by relevant legislation and best practice.
  • Professional integrity and a drive for continuous improvement.
  • Adaptability in a fast-paced, dynamic environment.
  • Self-motivated with a positive attitude toward change and daily operations.
Why Join Kinetic?
  • Be part of Australasia's largest and most trusted bus network.
  • Work with a supportive and collaborative operations team.
  • Contribute to delivering essential services and major event transport.
  • Enjoy opportunities for professional growth within a national business.

If you thrive in a fast-paced, detail-focused environment and enjoy ensuring every service runs seamlessly — we'd love to hear from you

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