Principal Security Business Analyst

Principal Security Business Analyst, Temporary opportunity until end June 2027, based in Sydney CBD with hybrid/flexible working options

• Temporary
  opportunity until 30th June 2027, within DCS Cyber & Information
  Security Office (CISO)
• Exposure
  to industry leading tools and platforms
• Clerk
  Grade 11/12, salary range $149,739 - $173,174+ super
• Excellent
  leave entitlements: 20 days annual leave, up to additional 24 days
  flexible leave and five days compassionate leave.
• Hybrid
  and flexible working options available, which would include two days in
  our office based in Sydney CBD 

About Us

The
Department of Customer Service (DCS) is a service provider and regulator,
focusing on delivering first-class customer service, digital transformation,
and regulatory reform to create better outcomes for the people of NSW.

This is an
exciting opportunity to work in the DCS Cyber & Information Security Office
(CISO) working closely with DCS agencies to uplift and improve cyber security
ensuring DCS digital services are safe and secure.

About
the role

The
Security Programs team are tasked with leading the delivery of the DCS Cyber
Security Strategy to reduce the likelihood and consequences of a cyber attack
on the department by fortifying defences, safeguarding sensitive data, and
protecting government services that are delivered by government divisions and
agencies within DCS.

We are
looking to recruit a Principal Security Business Analyst to join the Security
Programs Team.  This role will support multiple
project teams by leading the technical process analysis of end to end highly
complex cyber security processes. Managing the analysis and dissemination of
cyber security technical information and business rules across teams, acting as
the conduit between agencies and subject matter experts to enable informed
cyber security business decisions and service improvements.

Responsibilities
include:

• Gathering technical requirements and undertaking analysis to develop process maps, technical designs and business process maps.
• Providing process advice on the feasibility and suitability of proposed solutions to optimise cyber security operations and risk management compliance.
• Stakeholder and relationship management working across multiple agencies and teams to identify cyber security requirements, develop user or solution stories and case scenarios.
• Facilitating workshops to research, understand and obtain knowledge on the challenges and issues involved with cyber security compliance, privacy and information security.
• Identifying and documenting cyber security processes, roles and responsibilities to define cyber security requirements.
• Tracking and driving cyber security process improvements to deliver on desired outcomes.
• Providing accurate reporting on cyber security processes for a range of senior stakeholders.

About
you

• Experience in consulting and negotiating with diverse stakeholders with varying expectations, viewpoints and interests, gathering and analysing technical requirements within agreed delivery timeframes.
• Proven experience in developing process maps, technical designs and business process models.
• Experience working in multi-disciplinary project teams and across multiple projects.
• Proven experience in data analysis and reporting with Excel and Power BI, Python programming with an emphasis on data extraction, analysis, and reporting.
• Proven experience in MySQL query development.
• Experience in AI Prompt Engineering to drive productivity.
• Deep technical knowledge of networks, operating systems (especially Linux) and application platforms.
• Solid foundation in enterprise strategies and accounting principles.

What we need from you

To start your journey towards joining our team, please click
on the link below and attach your resume (max 5 pages) and cover letter (max 2
pages).

In your cover letter please share your motivation for
applying for this position and your relevant skills.

 A talent pool may be created to fill future ongoing or temporary opportunities.

Salary Grade 11/12, with the base salary for this role starting
at $149,739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Nicole Turner via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: 10am Thursday 18th September

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process