Principal Business Analyst

Principal Business Analyst - Digital ID at the Information and Privacy Commission NSW (IPC)

Clerk Grade: 11/12

Annual Salary Range: $149,739 - $173,174 + superannuation

Employment Type: Temporary (until 30 June 2026, with the possibility of extension), Full-time

Location: McKell Building - Haymarket

About this role

The Principal Business Analyst – Digital ID leads the review, analysis and development of business plans, services, processes and information needs to support the efficient delivery of operations related to digital and verifiable credentials, digital identity strategy, and legislative reform.

This role works closely with internal and external stakeholders, providing expert advice and innovative solutions to ensure digital identity initiatives are implemented effectively and aligned with whole-of-government strategy.

Your key accountabilities include:

• Providing expert advice on the feasibility and suitability of proposed solutions to optimise business operations and performance.
• Identifying, analysing, and documenting business processes, workflows and requirements relating to NSW Government's digital and verifiable credentials.
• Building and maintaining strong strategic relationships with stakeholders to define business requirements and assess alternative solutions.
• Translating complex business data into meaningful insights and communicating issues in plain language for decision makers.
• Supporting the development and evaluation of resource planning frameworks and digital identity initiatives, applying agile and best practice methodologies.

About you

You are a collaborative and strategic thinker with demonstrated expertise in business process analysis and improvement. You thrive in complex environments, balancing competing priorities and influencing stakeholders to drive change. With a strong understanding of digital identity, you are skilled at turning insights into practical solutions that deliver value for customers and the organisation.

To be successful in this role you will have:

• Substantial experience in business process mapping, system analysis and process improvement frameworks.
• Proven ability to build strong relationships with stakeholders and influence decision making in complex environments.
• Highly developed analytical, problem-solving and communication skills, with the ability to simplify technical issues for non-technical audiences.
• Experience working within agile and best practice methodologies to deliver customer-focused outcomes.

This is an exciting opportunity to join a small, passionate, and high-performing team contributing to the vital work of the IPC in promoting information access and privacy rights in NSW.

How to apply for the role at the IPC

Your application must include a cover letter of no more than 2 pages, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Applicants invited for interview will be required to complete additional assessments.

About us

The IPC is an independent integrity agency that supports the Information Commissioner and Privacy Commissioner to oversee the operation of privacy and information access laws in NSW. Our vision is to promote transparency and accountability through better access to information, balanced with a commitment to privacy rights for the people of NSW.

To learn more about the IPC, look at our website

Working at the IPC

The IPC is a great place to work Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

The IPC is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 11 November 2025 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

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