Service Co-Ordinator

1 week ago

Rouse Hill, New South Wales, Australia Platinum Electricians Full time $60,000 - $80,000 per year

Are you a WELL ORGANISED Service Co-ordinator who has worked in a trade-based business before and looking to grow with a rapidly expanding company?

Platinum Electricians and Jetblack Plumbers is looking for an experienced service co-ordinator who can plan, organise and maintain our expanding Electrical and Plumbing company.

Are you passionate about delivering exceptional support to both customers and technicians? Do you thrive in a fast-paced environment?

We are searching for a Customer & Technician Support Specialist who provides seamless support that ensures the smooth delivery of services. You'll play a key role in bridging the gap between our customers and technicians, ensuring both sides have the resources and information they need to succeed.

This is a full-time Monday – Friday role hours 8am – 4pm.

Reporting to the Service Delivery Manager within this role you will take responsibility for:

  • Job creation

  • Supportive functions such as combined mailboxes and phone calls

  • Contribute to daily scheduling for over 40 technicians and 20 apprentices Australia-wide

  • Ensure clients' PO's and certain job requirements are fulfilled.

  • Follow unique systems and procedures stipulated by clients as necessary.

  • Achieve daily job response times and management in SimPRO

  • Process paperwork, price and invoice jobs

  • Communicate efficiently between technicians, contractors and customers to ensure 5-star service.

  • Manage and promptly respond to all emails.

You must have an excellent communicator and present the organisation in a professional manner. Experience in a similar role is preferred.

To be successful you will have:

  • Working knowledge of scheduling software, preferably SimPRO.

  • Excellent verbal and written communication skills to enable effective communication with key stakeholders.

  • Must have a "CAN DO' attitude

  • Capable to think outside the box and take initiative

  • Can work effectively and efficiently with minimal supervision

  • Can work under pressure and should be reliable at all times

  • Ability to prioritise, with excellent time management skills

Willingness to go the extra mile and be a strong team player

If you are confident, extremely personable over the telephone and ambitious to develop with a growing organisation, APPLY NOW.

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