Wollongong | Customer Service Support

2 weeks ago

Lake Illawarra, New South Wales, Australia First Choice Couriers Full time $40,000 - $80,000 per year

About First Choice Couriers

First Choice Couriers is an Illawarra family-owned transport and logistics company with over 140 team members across three sites in Wollongong and the Southern Highlands making it one of the largest in the region. First Choice Couriers provides a range of premium transport services, specialised services, and warehousing, distribution, and logistics solutions. First Choice Couriers' values include compassion, excellence, and respect, and we strive to demonstrate these values in every aspect of our business. With a strong focus on customer satisfaction and a commitment to building a strong team, First Choice Couriers connect people by providing reliable and efficient services.

Customer Service Support

As a Customer Service Support, you will be the main point of contact for our customers, helping with enquiries, resolving issues, and ensuring every interaction reflects our commitment to excellent service. Our customer service team works closely with our operations team to provide tailored transport solutions that meet both customer needs and our company goals. This role thrives in a fast-paced, friendly environment where teamwork and fun go hand in hand, and we believe supporting each other is key to our success.

This role is a casual position.

Responsibilities

  • Respond to customer enquiries through phone and email, ensuring prompt and friendly communication.
  • Coordinate and schedule deliveries, balancing customer needs with operational efficiency.
  • Assist at the counter, managing customer collections with a focus on smooth and efficient service.
  • Uphold company values in all customer interactions, maintaining clear and respectful communication.
  • Provide ongoing support to drivers and team members, helping resolve any issues that arise during deliveries.
  • Ensure accurate data entry and scanning processes, ensuring information is correctly recorded for deliveries and collections.
  • Book customer collections, ensuring clear communication and timely service.

Skills

  • Strong time management skills, with the ability to prioritise and manage tasks efficiently to meet customer needs and maintain smooth operations.
  • A keen attention to detail, ensuring that all customer information and requests are handled with accuracy and care.
  • Excellent communication skills, both verbal and written, allowing you to provide clear, professional, and friendly service in every interaction.
  • Strong problem-solving abilities, confidently addressing customer inquiries, resolving issues, and finding effective solutions in a fast-paced environment.
  • Proficiency in using customer management systems, email, and phone systems to process information and respond promptly.
  • The ability to work well both independently and within a team, adapting to a variety of tasks and responsibilities.

Why Work with First Choice Couriers?

First Choice Couriers has a strong, dedicated and reliable team, which is reflective of the services delivered. Through these qualities, First Choice Couriers offer a safe work environment, long-term security (operating locally since 1999), and a place to develop your skills, with an abundance of team members who have progressed their career internally with us.

If this sounds like the right fit for you, then we can't wait to hear from you right away Apply now

First Choice Couriers is driven by values. We encourage an equal, diverse and inclusive workplace reflecting company values and policy. All candidates are welcome - regardless of race, colour, gender, age, and ability.

  • Sales Manager

    2 weeks ago

    Lake Illawarra, New South Wales, Australia Wollongong Mazda Full time $90,000 - $120,000 per year

    Join Wollongong Mazda as our Next Sales ManagerAre you a motivated, experienced sales leader passionate about automotive sales and the Mazda brand? Wollongong Mazda is looking for a dynamic Sales Manager to lead our team and drive success in our bustling dealership.About the Role:As our Sales Manager, you will oversee a talented team of 5 Sales Consultants...

  • Sales Consultant

    2 weeks ago

    Lake Illawarra, New South Wales, Australia Wollongong Bike Hub Full time $40,000 - $80,000 per year

    About the role Join the dynamic team at Wollongong Bike Hub, looking for Fulltime expierenced Customer Sales Consultant. In this customer-facing role, you will be responsible for providing exceptional service and assisting customers with all their cycling needs, from finding the perfect bike to recommended accessories and customisations.What you'll be...

  • Executive Director, Academic Services

    1 week ago

    Lake Illawarra, New South Wales, Australia University of Wollongong Full time $104,000 - $130,878 per year

    Executive Director, Academic Services• Fixed Term (5 years), full-time appointment• Attractive executive remuneration package availableThe University of Wollongong (UOW) is a globally recognised institution, ranked among the top 1% of universities worldwide. With more than 33,000 students from over 130 nations, UOW is renowned for its innovation in...

  • Senior Manager Commercial Operations + Property

    2 weeks ago

    Lake Illawarra, New South Wales, Australia Wollongong City Council Full time $250,000 per year

    Senior Manager, Commercial Operations + PropertyAt Wollongong City Council, we continuously strive to create an Extraordinary Wollongong. We focus on delivering exceptional services, infrastructure and facilities for our community.Wollongong is a great place to work, live and play Together, our responsibility is to create an inclusive community where...

  • Senior Manager City Strategy

    2 weeks ago

    Lake Illawarra, New South Wales, Australia Wollongong City Council Full time $250,000 per year

    Senior Manager City StrategyAt Wollongong City Council, we continuously strive to create an Extraordinary Wollongong. We focus on the delivery of exceptional services, infrastructure and facilities for our community.Wollongong is a great place to work, live and play Together, our responsibility is to create an inclusive community where everyone is welcome,...

  • Truck Driver

    2 weeks ago

    Lake Illawarra, New South Wales, Australia Wollongong City Council Full time $73,564 - $82,445 per year

    Truck Driver - ParksAt Wollongong City Council, we continuously strive to create an Extraordinary Wollongong. We focus on the delivery of exceptional services, infrastructure and facilities for our community.Wollongong is a great place to work, live and play Together, our responsibility is to create an inclusive community where everyone is welcome, valued...

  • Experienced Qualified Plumber

    2 weeks ago

    Lake Illawarra, New South Wales, Australia Wollongong Facilities Plumbing Pty Ltd Full time $104,000 - $130,878 per year

    Join Our Team at Wollongong Facilities PlumbingWe're a small, friendly plumbing business based in Wollongong, and we're on the lookout for a reliable, skilled plumber to join our growing team. We provide a wide range of strata, commercial, and residential services throughout the Illawarra region.About UsAt Wollongong Facilities Plumbing, we pride ourselves...

  • Chiropractic Assistant

    2 weeks ago

    Lake Illawarra, New South Wales, Australia Mahanidis Chiropractic Wollongong Full time $60,000 - $80,000 per year

    About the role We are seeking a dedicated Chiropractic Assistant to join our team at Mahanidis Chiropractic in Wollongong, NSW. As a casual Chiropractic Assistant, you will play a vital role in supporting our chiropractors and ensuring the smooth operation of our clinic.What you'll be doingGreeting and welcoming patients, ensuring they feel comfortable and...

  • Store Manager I Wollongong

    2 weeks ago

    Lake Illawarra, New South Wales, Australia W Cosmetics Full time $60,000 - $80,000 per year

    Welcome to W Cosmetics – Your Beauty Wonderland.We're more than just a beauty retailer - we're a destination. Our mission is to create an inspiring space where beauty lovers of all ages, genders, and backgrounds can explore the most unique, exciting, and on-trend products from around the world, with a special focus on the latest innovations from Japan and...

  • Supply Officer

    3 days ago

    Lake Illawarra, New South Wales, Australia Wollongong Private Hospital Full time $70,000 - $120,000 per year

    Permanent part time and casual positions:Enjoy flexible hours for better work life balanceWe care about YOUAccess counselling, wellbeing services, legal & financial assistanceJoin Australia's largest private health care provider.The OpportunityExciting opportunities exist for highly motivated and experienced Supply Officers to join our busy Stores Department...