Release of Information Officer

Employment Type: Permanent Full Time

Position Classification: Administration Officer Level 3

Location: Nepean Hospital

Remuneration: $68, $70,468.72 per annum

Hours Per Week: 38

Requisition ID: REQ544259

Applications Close: 21/09/2025

With CORE Values of Collaboration, Openness, Respect and Empowerment,

working with us will ensure your professional life is provided every opportunity to succeed

and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.

Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney's western suburbs, providing world-class clinical facilities, services, and care.

The Release of Information Officer (Reception) is responsible for the Release of Information (ROI) to internal and external customers in compliance with legislation, NSW Health Policy, Nepean Blue Mountains Local Health District (NBMLHD) policy and procedures and Nepean Hospital Health Information & Record Service (HIRS) procedures. This includes but is not limited to in-person and telephone enquiries for ROI received in HIRS and applying appropriate decision making before releasing the information. This role directly supports the ongoing care of patients and involves communicating with health care professionals on a daily basis.

We invite you to make this next step in your career with us. Apply Today

Benefits available to eligible NBMLHD employees

• Accrued Day Off (ADO)
• Opportunity for extra tax savings through Salary Packaging
• Novated Leasing
• Great education opportunities through Education Training Service which offers over 110 courses each year
• Access to our Employee Assistance Program (EAP) for staff and family members
• Fitness Passport

NBMLHD is committed to achieving a diverse workforce and is an Equal Opportunity Employer and actively encourages diversity and inclusion within our workforce. We encourage and welcome applications from people of diverse backgrounds including Aboriginal and Torres Strait Islanders; people living with disability; people from a Culturally and Linguistically Diverse (CALD) background; people who identify as LGBTQI+, people with a lived experience of mental health concerns and people of mature age.

NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards.

For assistance with applying through the NSW Health Career Portal please click here.

What you will bring to the role

• Previous experience either working within a Health Information and Record Service/Medical Records Department or with related record keeping systems

• Excellent verbal and written communication skills and customer service skills

• Demonstrated ability to organise, prioritise and complete tasks within deadlines

• Proven understanding of confidentiality and information privacy

• Experience in using computerised record information systems and Microsoft Office programs

• Ability to work independently and as part of a team in a constantly changing environment

• Demonstrated attention to detail and problem solving ability

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.

Need more information?

For role related queries or questions contact Michael Coote on