Guest Services

2 days ago

Hervey Bay Queensland, Australia Angel Hotel Management Pty Ltd Full time $45,000 - $65,000 per year

Casual Team Member – Ramada by

Wyndham Hervey Bay

We're hiring for attitude.

If you're the person who spots a problem and fixes it, who can switch gears from welcoming a guest to plating a share board, and who brings calm, can-do energy to a busy lobby—let's talk.

About the role:

You'll float across Guest Services, Food & Beverage, and general guest touchpoints. Every shift looks a little different—what doesn't change is your focus on making guests feel looked after.

You, in a nutshell:

Proactive problem-solver: you don't wait to be asked—you notice, act, and follow

through.

Team first: you communicate clearly, back up your teammates, and share wins.

Adaptable: comfortable moving between reception, bar, floor, and back-of-house tasks.

Guest-obsessed: you anticipate needs, own outcomes, and finish interactions with a

smile.

Composed under pressure: you stay steady when it's busy and help others do the

same.

Learner's mindset: curious, coachable, and keen to grow.

Ownership: you leave spaces better than you found them—details matter to you.

You'll thrive here if you value

Variety: no two shifts are the same.

Pride in place: clean, organised, and on-brand spaces.

Standards & safety: you respect procedures (food safety, RSA, privacy) because they

protect people and the business.

Professional warmth: genuine hospitality, not scripts.

The essentials:

Employment type: Casual (penalty rates apply as per the relevant award).

Availability: mix of mornings, evenings, weekends, and public holidays.

Nice to have: RSA (or willingness to obtain promptly); driver's licence helpful but not

required.

Right to work: You must have the legal right to work in Australia.

Why you'll love working with us:

Be part of a supportive, hands-on team contributing to the growth of a landmark

Hervey Bay hotel.

Real responsibility and cross-training across reception and F&B.

A culture that celebrates initiative, reliability, and good humour.

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