Guest Services

18 hours ago

Byron Bay New South Wales, Australia Vanderbilt Brooklet Hotel Pty Ltd Full time $45,000 - $65,000 per year
About The Brooklet

Set across 125 acres of rolling hinterland, The Brooklet is an adults-only luxury retreat. With spacious villas, panoramic views and considered amenities, we offer guests the space to breathe and time to truly unwind.

The Role

We're looking for a professional individual to join our Guest Services team. This role is at the heart of The Brooklet experience — welcoming guests, anticipating their needs, and ensuring every stay feels effortless and memorable. This role is ideal for someone who is not looking to be a receptionist but a hands on all rounder in a small team.

Your Day May Include
  • Front of house interaction with guests
  • Managing check-ins, check-outs and reservations on MEWS/ AKIA
  • Assisting guests with recommendations and local insights from guest enquiry to departure
  • Supporting daily operations of the estate
  • Food and Beverage preparation - RSA is essential
About You
  • You have previous experience in a refined hospitality environment
  • You communicate with ease and confidence and present well to guests
  • You have a calm, attentive nature and a keen eye for detail
  • You take pride in creating memorable experiences for others
  • You're flexible with availability and comfortable working in a boutique and quiet environment
Why Join Us

At The Brooklet, you'll be part of a small, passionate team who value genuine hospitality. You'll work in a beautiful setting surrounded by rolling hills, with opportunities to grow and contribute to one of Australia's most unique luxury escapes. Work in a hospitality environment, no later than 7pm.

Offering

  • hours per week on a Level 4 Hospitality Award.
  • Shift hours between 8am and 7pm.

Requirements

  • Valid RSA for NSW
  • Frequent weekend work
  • Rights to work in Australia
To Apply

Please send your resume to Guest Services Manager, with the subject line Guest Services Role.

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