Front of House Supervisor

2 weeks ago

Perth, Western Australia MRCC Group Management Pty Ltd Full time $60,000 - $80,000 per year

Are you a hospitality superstar with a passion for people and premium products? The Margaret River Chocolate Company is on the hunt for a dynamic and motivated Front of House Supervisor to join our team at our busy Swan Valley location.

About Us

Established in 1999, The Margaret River Chocolate Company is one of WA's most popular tourist destinations. We're known for our world-class chocolate, friendly service, and unforgettable experiences. Our Swan Valley site includes a retail showroom, café, and viewing windows into our chocolate production area — attracting thousands of visitors each week.

The Role

As FOH Supervisor, you'll be a key player in ensuring smooth day-to-day operations on the floor, providing exceptional customer service, and leading by example. You'll support the General Manager and help mentor our team of retail and café staff to deliver a seamless and memorable customer experience.

Key Responsibilities
  • Lead and supervise FOH operations in retail and café areas
  • Motivate and support team members to achieve service excellence
  • Manage daily staffing, breaks, and task allocation
  • Provide hands-on service during peak periods
  • Assist with training, stock control, and opening/closing procedures
  • Handle customer feedback and resolve issues professionally
About You
  • Previous hospitality or retail leadership experience (supervisory level)
  • Minimum 3+ years of hospitality or retail leadership experience required
  • A genuine passion for customer service and high-quality experiences
  • Strong communication and organisational skills
  • Calm under pressure, with a positive, can-do attitude
  • Barista skills and POS experience
  • Barista skills are an essential requirement for this position
  • Flexible availability, including weekends and public holidays
  • Availability for weekend and public holiday shifts on a rotating roster basis
Why Join Us?
  • Work for an iconic WA brand in a beautiful Swan Valley location
  • Enjoy a fun, fast-paced, and supportive team environment
  • Staff discounts and perks
  • Opportunities for growth and advancement within the company

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