Supervisor, Front of House

$84,470 to $93,865 pa (pro-rata 50%) (HEW 5)

2-year Fixed Term appointment, part-time (0.5FTE), ECUCity campus

Open to candidates with relevant working rights

Western Australian Academy of Performing Arts

ECU City

$84,470 to $93,865 pa (pro-rata 50%) (HEW 5)

2-year Fixed Term appointment, part-time (0.5FTE)

Edith Cowan University

Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we're inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we're united in our vision to lead the sector in educational experience and expand our impact through world-class research.

Embrace an opportunity to become part of something extraordinary.

The Western Australian Academy of Performing Arts

WAAPA is one of the world's leading performing arts academies, delivering the most comprehensive range of performing arts training in Australia. Our students are able to develop their skills on-stage as an actor, dancer or musician, or behind the scenes in production, design or arts management.

As part of an exciting expansion plan, WAAPA will move into its brand-new world-class city campus in Yagan Square in the Perth CBD in 2026. This Creative Industries, Law, Business and Technology Campus will be where innovative thinkers, adaptive learners and global citizens meet to develop into the leaders of tomorrow. ECU's CBD campus will bring together streams of teaching and research with unique synergies for growth and development. This is unequivocally the most exciting time of all to join the university as it embarks on this further growth and transformational journey.

This is your chance to play your part in the launch of this unprecedented project, as we look towards our opening to students in 2026.

Find out more about ECU City and the impact your involvement can make on this exciting and career defining project.

About the Opportunity

We are seeking a Front of House Supervisor to coordinate the Front of House function for performances and events at WAAPA. Under the broad direction of the Ticketing and Events Coordinator, this position will manage a team of casual and student ushers to deliver front of house services during performances. You will collaborate closely with colleagues to ensure first class customer service at the front-face of WAAPA.

You will be an excellent communicator with excellent interpersonal skills, taking great pride in your ability to deliver exceptional customer service. Capable of working both independently and collaboratively with a range of internal and external stakeholders, you will be highly organised and methodical, preparing thoroughly for performance seasons. You will also enjoy using your highly developed interpersonal and problem-solving skills to resolve issues and devise mutually beneficial solutions.

Weekend and evening shift work is required in this role.

About you

To be successful in this role you will have a positive, amiable demeanour with a genuine passion for the arts and student training. You will have proven experience leading a front of house team, and you will have a genuine curiosity and desire to actively improve business processes.

You will be able to demonstrate:

Experience supervising and motivating a team to provide consistent, proactive and excellent customer service.

the ability to plan and co-ordinate schedules and rosters, in compliance with organisational and external policies, processes and standards;

a thorough understanding of, and excellence in, the practices, systems and procedures of providing front of house functions;

Exceptional communication skills, including the ability to consult, negotiate and network effectively with a wide range of stakeholders at all levels.

the ability to work autonomously, take direction and motivate self and team members in a busy environment when managing competing priorities and deadlines.

You will also demonstrate personal attributes that are congruent with the University's values of Integrity, Respect, Rational Inquiry Personal Excellence and Courage.

Benefits of working at ECU

At ECU we're committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.

Contact

Interested applicants are welcome to contact Mandy Binoir, Ticketing and Events Manager, at for more information.

Application Process

Please upload your resume along with a statement (maximum 3 pages) addressing the key criteria outlined above.

Advert Closure

Applications close Sunday 16 November 2025 at 11:30pm AWST.

ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.

We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.

At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above.

Position description