Resident - Front Office Supervisor

6 days ago

Perth, Western Australia Quality Resort Sorrento Beach Full time $104,000 - $130,878 per year

Resident - Front Office Supervisor – Full Time (On-Site Accommodation Provided)

We are seeking a professional and reliable Front Office Supervisor to join our team in a live-on-site role. This is a full-time position is a rare opportunity for someone with proven hospitality experience to enjoy both a great career and the convenience of on-site accommodation.

Sorrento Beach Resort is a 4-star resort located on the coast, just 20 minutes North of Perth. The resort offers a combination of hotel and apartment style accommodation, catering for many guests to include couples, corporate clients, families and groups.

What we're looking for:

  • Previous Front Office/Reception experience (essential)
  • Experience with Opera booking system (preferred)
  • Strong communication and customer service skills
  • A professional and welcoming manner with guests
  • Ability to manage tasks independently and as part of a team
  • Flexibility to work weekends and evenings based on a 7-day rotating roster between the hours of 7am and 9pm.

Key responsibilities include:

  • Managing guest check-in and check-out
  • Handling reservations, enquiries, and daily front desk operations
  • Always ensuring a high standard of guest service
  • Personality & strength to handle guest concerns and feedback from guests in a timely manner.
  • Attend to and responsible for after-hours guest needs

What we offer:

  • Full-time position with on-site accommodation included
  • Supportive team environment
  • Opportunity to be part of a well-established hospitality business

If you have the right experience and are looking for a unique role where you can combine work and living in one location, we'd love to hear from you.

Please apply with your resume and a short cover letter outlining your front office experience.

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