Return to Work Specialist

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB and we want YOU to be a part of it all

As the Return to Work Specialist, you will support the Claims teams with strategic return to work, recovery and independence advice. Working closely with all internal and external stakeholders, you will support claims risk triage, case management strategies for more complex claims, educate claims staff on injury and RTW best practices, enhance injury management planning and undertake face to face interventions where required to support our customers.

This role provides a unique opportunity to provide specialist support and grow your career in an exciting direction, and lend your experience to build and grow the technical expertise, operations and processes across the function.

Responsibilities

• Support customers and clients with the recovery, return to work (RTW) and return to health, undertaking RTW and treater conference visits where required (virtual and in person);
• Support case management of injury recovery with regular face to face claim conferencing and proactive identification of psychosocial factors impacting injury recovery;
• Develop and support strategic return to work and recovery solutions, and coach teams in continuous improvement and best practice claims management;
• Collaborate with internal and external stakeholders, medical professionals and Vocational Rehabilitation Providers throughout the recovery journey to support recovery at work outcomes;
• Identify and administer opportunities for education, benefits of services and other rehabilitation and/or vocational support to create positive impact to return to work outcomes;
• Educate and inform stakeholders on the return to work process and legislative requirements.

Qualifications

• Previous experience and/or qualifications in injury rehabilitation, vocational counselling or allied health;
• Ability to work in a sensitive environment with compassion and professionalism;

• Highly developed communication skills, with the ability to engage and influence at all levels of organisation;

• Exceptional time management and organisational skills;

• A strategic mindset and approach to work;

• A strong sense of team and collaboration;

• A resilient attitude;
• Current Australian driver's license (full).

• Attractive remuneration packaging & flexible work arrangements;
• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
• Paid Parental Leave scheme;
• A unique and exciting career – as our Company grows, so do the opportunities for our people;
• Opportunities for ongoing education and development;
• Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members.

If you want to part of something new and help to change peoples' lives, then we would love to hear from you today

Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.